Seller Support Representative

San Francisco
Customer Support – Seller Support
Full-time

We are looking for a seller support representative to respond to customer issues from our high-volume merchants via email, chat and phone.

Responsibilities

    • Provide customer support before, during and after live auction hours.
    • Working morning shifts and during weekdays/weekends can be expected. We are currently looking for a representative to work a Tuesday-Saturday schedule.
    • Respond effectively to customer cases received by email or by phone.
    • Escalate customer and technical issues as required; apply judgment to investigate problems to track down root causes.
    • Work with the product team to propose new features or changes requested by the Tophatter community and identify areas of inefficiency in the business and propose solutions to maximize productivity.
    • Help test new features and applications.
    • A willingness to gain experience and train in other areas of the department/business.

Requirements & Experience

    • We’re looking for someone with strong interpersonal and communication skills who will work well in a fast-paced team setting.  A passion for delivering great service is required.  Candidates should also have:
    • 1-4 years experience in customer support, sales or related field. 
    • An excellent work ethic and a “get stuff done” attitude.
    • Strong troubleshooting and dispute resolution skills.
    • Ability to stay focused and prioritize tasks in a fast-paced and dynamic environment.
    • Welcomes change and feedback with an open attitude and is patient.
    • Has superior time management skills and is reliable.
    • 4 year college degree (BA or BS) required)

    • Candidates must be proficient in their computer skills and must be comfortable learning and operating new software and accessing our online customer service tools and databases. Must be fluent in English and have excellent formal writing/communication skills and be proficient in MS Word, Excel and Powerpoint. If you’re someone who loves to engage with people, exhibits a sense of humor and is motivated by efficiency we want to hire you!



We are the world's fastest, most entertaining marketplace for mobile shoppers.

We connect buyers and sellers around the world in realtime auctions that are both fast and effective. Leveraging our ever-expanding data for merchandising and personalization, nearly every item sells, and sells within an average of 90 seconds.

We are actively expanding our team. In exchange for your precious time and energy, we offer incredible freedom and responsibility. If you're looking for a challenge, look no further. Let's grow together.

Tophatter is funded by leading Silicon Valley venture capital firms, including Goodwater Capital, August Capital and CRV. We are based in San Francisco and Shanghai, China.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.