IT Engineer, Automation & Support
Remote
Engineering (3000) – IT & Security (3300) /
Full Time /
Remote
ABOUT TORCH
At Torch, we believe in the power of people. People are the heart of every success story. They collaborate to achieve ambitious things together. And they inspire others to build a better future.
We believe leadership is about driving change, not just managing it. Our coaching adapts to the organization's needs, empowering leaders to tackle today’s challenges—whether navigating AI, strengthening teams, or inspiring innovation. We focus on creating a lasting impact from day one, preparing organizations for the future.
OUR VALUES
All Torch employees are expected to reflect and enhance our company values. Click here to see a detailed list of our values.
The future is bright – We are reimagining leadership and leaning into our strengths to bring it to life
Pass the torch – Leadership is about developing others, embracing new ideas, and sharing knowledge
No one succeeds alone – We multiply our efforts by trusting each other and welcoming diverse perspectives
Change is our catalyst – We embrace change, move with speed, and shape it into something great
Lead from the inside out – Self-awareness fuels growth—personally and as leaders
THE TEAM
At Torch, we are evolving our IT function to meet the growing needs of the business. This is not a traditional IT role — it combines IT operations, software engineering, workflow automation, and AI enablement. The expectation is not just to triage and escalate issues, but to resolve bugs, author PRs, and ship changes to production. You will also design and deploy automations, connect business applications, and enable teams across Torch to adopt AI tools and workflows. This forward-looking role ensures our employees can leverage AI and automation to work smarter, faster, and with greater impact.
This role requires someone who can think like a product manager while executing like an engineer, partnering directly with teams across the organization to identify inefficiencies and translate business requirements into technical solutions. The ideal candidate will bring both technical proficiency and collaborative insight, building tools that eliminate manual processes and empower teams with AI capabilities.
Please note we are only accepting US-based applicants at this time.
YOUR ROLE
- IT Operations & Administration – Handle day-to-day IT operations support and troubleshooting, manage employee onboarding and offboarding processes, provision and manage user accounts across systems, administer mobile device management using Kandji, and oversee Google Workspace administration and optimization.
- Automation, Integration & AI Development – Design, build and maintain scalable custom integrations and automations leveraging SaaS REST APIs, low code platforms like Retool and Tray.io, cloud deployed solutions in Google Cloud and AWS (Python and/or Javascript), and data stores (SQL/Redshift) for rapid development. Enable business teams to leverage AI solutions (Gemini, OpenAI, etc.) helping teams identify opportunities to automate processes and assist in planning and building of Gemini Gems, Custom GPTs, and AI powered workflows.
- Cross-functional Collaboration – Partner directly with teams across the organization to identify operational inefficiencies, translate business requirements into technical solutions, act as both product manager and engineer for internal automation projects, present solutions and gather feedback from stakeholders, and serve as an internal consultant to business teams on applying AI and automation to real-world use cases.
- Customer Support & Engineering Collaboration – Act as the first line of technical support by investigating and reproducing issues (Datadog, SQL, Ruby console), providing clear documentation of root causes, and ensuring timely resolution. The expectation is not just to triage and escalate to engineering, but to resolve bugs, put out PRs, and move code to production. Author and review PRs for high-quality fixes, deploy and monitor production changes, and build self-service tools and automations to reduce repeat issues. Partner with product and engineering teams to close the loop on recurring problems and ensure long-term solutions that improve the customer experience.
YOU HAVE (Core Requirements)
- Core Requirements:
- 5+ years experience in IT engineering or similar role
- Hands-on experience with Git/GitHub workflows and cloud platforms (AWS/GCP)
- Experience contributing code (Python/React/Ruby) to resolve production bugs, authoring PRs, and deploying fixes
- Experience with REST API integration and AI platforms (Google Gemini, OpenAI, Anthropic, etc.)
- Google Workspace administration and Mobile Device Management experience (Kandji, Jamf, Intune)
- Account provisioning and employee lifecycle management processes
YOU HAVE (Technical Capabilities)
- Proficiency in at least one scripting language; Python, Ruby, React and/or JavaScript with experience in SQL databases
- Ability to design and deploy AI-powered applications and workflows
- Knowledge of AI agent frameworks and orchestration platforms
- Experience with low-code platforms (Retool, Tray, n8n, Zapier) preferred
- Background in SaaS systems administration and integration
YOU HAVE (Professional Skills)
- Strong problem-solving abilities with a solution-oriented approach
- Excellent communication skills for working with non-technical stakeholders
- Can think like a product manager while executing like an engineer
- Comfortable working across multiple technology stacks and adapting to new technologies as the need arises
INTERVIEW PROCESS (Consists of the following)
- Initial Interview with Hiring Manager (45) min
- Second Interview with Information Security Officer (30) min
- Technical presentation and Q&A with hiring manager and engineering staff: Candidate will present a proposed technical solution to a business problem provided beforehand. The presentation will assess their ability to understand the business case for a technical solution, display knowledge of tools and technology that could be used, and their ability to communicate the value of the solution to business stakeholders. Q&A with engineering to assess understanding of engineering design best practices, coding knowledge, and ability to adjust the solution based on available tools (60) min
- Leadership/Cultural Fit Interview with the CTO (45) min
TORCH PROVIDES
- Generous Benefits –401K, health insurance (medical, life and disability insurance, 16 weeks paid parental leave, and your own Torch coach)
- Impactful Mission-Driven Work – Help empower a new generation of leaders to evolve as fast as the world around them
- A Team Who Walks The Walk – We understand coaching's transformative power firsthand and our internal practices are shaped by the same leadership principles we champion
- Remote-First Culture – Work from anywhere in the U.S., remote workstation stipend, unlimited FlexTime
- Competitive Compensation – Salary range of $120,000-$150,000 plus equity options
$120,000 - $150,000 a year
Torch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
