Business Strategy & Operations Analyst

New York, New York /
BizOps /
Full Time
About Us:

Torch is a rapidly growing start-up (5x last year) that has raised over $30 million from top VCs including Bessemer Venture Partners, Felicis and FJ Labs. Torch’s mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing the outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and helps them secure the best prices.

Our founding team has experience from Blackstone, SmartAsset, Dropbox, and Datadog, from schools including Harvard, MIT, and UVA. We’re a close‑knit team that enjoys working together every day to solve real‑world problems. We are working to create better solutions to help healthcare professionals succeed, and are looking for people like you to help bring them to life!

What you’ll do:

We are looking for a committed, hands-on Business Strategy & Operations Analyst to help build and execute an exceptional operations foundation. You will manage and execute Torch’s day-to-day operations and strategy in a fast paced environment while working cross-functionally across Product, Engineering, and Sales. As an Analyst, you will have the potential for rapid growth and impact as we scale to thousands of practices across new markets.

What we are looking for:

-A bachelor’s degree
-0-2 years of professional experience
-Strong critical thinking and analytical capabilities
-High attention to detail and ability to understand and organize complex workflows
-A “can do” attitude with a focus on customer empathy and service
-Hands-on collaborator that works well in teams
-A passion for understanding and solving user problems
-Passion for healthcare - interest in office-based healthcare (e.g., dental)
-Interest in technology and software

Key Responsibilities:

-Build a deep understanding of Torch’s operational workflows and processes
-Identify opportunities for workflow improvements and automation opportunities
-Understand and manage customer needs
-Manage vendor relationships and workflows
-Develop expertise on internal tools, data, and technical processes (e.g. product analysis, order fulfillment tools, database querying)

Why Torch: 

-Collaborative, supportive, and high performing culture
-Health Benefits: medical and dental coverage with Aetna, One Medical
-401k benefits with Slavic
-Unlimited and flexible paid time-off
-Maternity and Paternity leave
-Commuter benefits
-Structured training program to help you learn critical business skills
-Competitive salary and career planning with a focus on professional development 
-Fully stocked pantry and fridge
-An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.