Sr Marketing Manager (CRM)
Chicago, IL
Product /
Full-time /
Hybrid
We’re Tovala, a food-tech company reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we make it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. Through our superior technology, product experience and food quality, we have separated Tovala from the busy pack of other meal delivery businesses. In the process, we’ve amassed a loyal, rapidly growing following and our retention, product engagement and customer NPS are all best-in-class. We’ve raised over $100mm from great investors like Left Lane Capital, Origin Ventures, Y Combinator and Comcast Ventures and have invested strongly in building a unique culture that fosters growth, personal development and camaraderie.
We're looking for an experienced Senior Marketing Manager. In this role, you will own retention and CRM marketing, spanning email, push notifications, and SMS. Using customer insights, data, and cross-functional relationships, you will set priorities, create strategic roadmaps that drive customer engagement and retention, and ladder up to company-wide KPIs. We will look to you to bring in new thinking and add additional levers to the marketing toolkit. Marketing experience at a growth-stage company is preferred. Passion for food is a must.
How you'll spend your time at Tovala
- Set and drive CRM strategy and roadmap.
- Work with the product and data teams to understand our customer journey and retention model.
- Identify insights that lead to opportunities to better communicate with our customers.
- Establish customer and business baselines, and set targets for communications.
- Plan, execute, and measure communication tests.
- Identify target audiences based on customer cohorts.
- Identify how we communicate with target audiences.
- Develop offers to improve our retention.
- Develop creative briefs to articulate communication imagery, copy, and tone.
- Review and provide feedback on CRM creative.
- Measure and report on the impact of current communications and recommend improvement opportunities
- Direct the work of the team executing campaigns, and manage multiple campaigns simultaneously.
- Develop strong cross-functional relationships with product, data, software, and growth teams.
Requirements
- Minimum 5 - 7 years of marketing experience.
- Advanced skills in Excel (pivot tables and formulas)
- Confident in creating and delivering presentations.
- Experience creating, managing, and scaling marketing campaigns and activations.
- Preferred: MBA and/or marketing experience at a growth-stage company.
About you
- You are data-driven.
- You understand statistical significance.
- You are experienced and disciplined in testing and can quantify results.
- You can create and manage complex cohorts and break them into communication segments.
- You are creative and thoughtful about future segments and can create scenario plans for when communications do and do not work.
- You document and are willing to challenge your assumptions.
- You must understand direct and indirect attribution.
- You’re a self-starter. You take the initiative to groom customer data and insights and identify opportunities to deploy projects to improve company-wide objectives.
- You are customer-obsessed. You talk to customers frequently and partner with teams across the organization to help inform project prioritization.
- You’re a great communicator. You write well, speak well, and can evangelize the CRM roadmap.
- You can balance strategic priority-setting with campaign-level execution and testing.
- You're a great collaborator who can work with diverse people (designers, comms strategists, product managers, customer support agents, etc.).
Benefits
- Tovala uses market data, geography, and placement of internal employees to determine appropriate salary. Additionally, we offer all employees real ownership in the company in the form of a competitive equity package.
- Unlimited paid time off (with a minimum of 15 days off you HAVE to take)
- Comprehensive healthcare coverage we really invest in
- 401k with match
- Free Tovala Smart Oven and discounted Tovala meals
- Paid holidays and our winter holiday office shutdown where the offices and facilities close for a week around Christmas and New Years
- Various other perks - recognition programs, continued learning stipend, casual dress code, in-office coffee, snacks and drinks, and Tovala swag
The values we hold dear
Put the team first
We put what is best for the broader team ahead of what is best for ourselves or our immediate department.
Get s#!t done (well)
We celebrate people at all levels for delivering high impact work that expands the bounds of what we’re able to do.
Connect the dots
We engage with curiosity to learn how our work impacts others so that we can problem-solve holistically and work collaboratively.
Be Direct
We share our perspective openly and directly, even when it feels difficult to do so.
Embrace the obstacles
We rise to meet challenges with a sense of urgency, resolve, and optimism.
Champion the customer
We consider and prioritize our customer in all of our decisions
At Tovala we‘re committed to building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!
