Business Operations Manager
Sydney / Auckland
Operations /
Full-time /
Hybrid
We are committed to promoting a diverse and inclusive workplace - a place where we can each be ourselves and do the best work of our lives. At Tracksuit we consider a unique perspective, diverse experience and a growth mindset to be of greater value than ticking every box on an JD. If you think you have what it takes but don’t have the exact experience we’ve set out, please still get in touch and apply. We’d love to chat!
At Tracksuit we provide beautiful, radically affordable, always-on brand tracking which is easy to use compared to traditional methods. We recognise that sounds like a ton of buzzwords for marketers, so what it really means is that we did over 50,000 surveys last month to find out what real humans think and feel about the world’s best brands and their competitors. Check us out here: www.gotracksuit.com 🙌
Are you Tracksuits new BizOps Manager?
As Tracksuit scales from startup to best-in-class global business, we need robust operational systems that enable our growth. Working closely with our Chief of Staff, you'll be the operational engine and cross-team glue that helps us scale efficiently while maintaining our distinctive culture and pace.
This role combines strategic thinking with operational excellence. Like internal consulting meets special forces, you'll tackle operational challenges with both rigour and speed, adapting as our needs evolve.
👉 Please note — while we have listed this role as being based in our Sydney office, we are also open to Auckland applicants and this person working from our NZ office.
As our BizOps Manager you will be responsible for:
- Embed and refine the Tracksuit operating system: build Notion templates, structure info architecture, define Slack best practice, and maintain The Game Plan database of cross-functional projects
- Run Track Meet end-to-end: craft agenda, curate content, and keep our flagship forum world-class
- Draft strategic comms: monthly Tearaways & Tracksuit Monthly updates for internal and external stakeholders, always in brand voice
- Champion culture: ensure every process, playbook and message reflects our values and operating principles
- Automate and innovate: hunt for AI or workflow wins (Zapier, Slack, Notion) that cut manual work and sharpen data flow
- Own documentation discipline: templates, SOPs, playbooks - kept current and easy to find
- Surface insights: build crisp business reports that reveal trends and opportunities
- Special projects: execute on projects, gaps or opportunities that arise as we scale the business
That’s the role, so who are you?
- You turn chaos into clarity with crisp written comms and ruthless prioritisation
- You design processes people actually use and know how to drive adoption in teams
- You are comfortable digging into data using SQL, Looker, G-Sheets (or similar) to back recommendations with numbers
- You own projects and ship cross-functional work in fast-growth environments
- You are a team player who values kindness, integrity. You have a generalist mindset that values service over ego
- You default to problem solving and action with strong "figure-it-out-ability"
- You thrive in fast-paced environments and are excited at the prospect of having a tangible impact on Tracksuit’s culture.
- You understand why good branding is critical to a business’ success (and why it’s important to track, i.e. why Tracksuit exists!)
$120,000 - $145,000 a year
We practice transparent compensation at Tracksuit, which means we put a real focus on fair compensation for our people and their roles. We run comprehensive full-cycle comp reviews annually, as well as rolling promotions when you've levelled up. Your salary is supplemented with our best-in-class benefits package, as well as generous ESOP.
Why join us at Tracksuit?
As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans.
We’re a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.
Underpinning the experience are our great benefits, including:
⦿ Compensation: Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team.
⦿ Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success.
⦿ Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, and 6 weeks of paid annual leave.
⦿ Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.
⦿ A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.
⦿ Flexible working: We have beautiful offices in Auckland, Sydney, London, and New York. We are office first but offer full flexibility day to day and adopt a balanced approach to WFH/in-office work.
But don’t take our word for it! You’ll be joining the:
- Mumbrella Marketing Company of the Year 2022
- HRD Employer of Choice <200 Staff 2024
- NZ Hi Tech Awards, Emerging Company of the Year 2024
- AFR Best Place to Work Media and Marketing (4th place) 2024
- Most importantly, when you join, you’ll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort, we're fun and informal, and we're practical and ready for anything.
Please note: This role is based in Sydney, AUS & requires you to work from our vibrant office space. With flexibility to work from home, we trust you to choose the balance that empowers you & your team to achieve their goals.
