Brand Champion (AU)

Sydney
Customer /
Full-time /
Hybrid
As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit dashboards. 

This role is all about building strong relationships, educating customers on how to use the data to achieve their brand and marketing goals, being their first point of call for all things Tracksuit Dashboard and looking for ways to drive retention and growth amongst your customers.

As we build an incredible platform that our customers LOVE, we’re also cultivating a community for brand marketers and ambitious leaders of growth brands. This role is central to the expansion of Tracksuit in Australia by fostering relationships and delivering best in class engagement.

Why Tracksuit?
As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans.

At just under 3 years old, we're incredibly grateful and excited to be working with over 350 epic brands across NZ, AU, the US and UK, like frank body, AllPress Coffee, Supergoop!, Arnotts, Darrell Lea, Bondi Sands and more.

Our vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We’re doing this by becoming the common language to measure, understand and communicate the value of brand building.

We've built beautiful, always-on, radically affordable brand tracking — taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.

Key Aspects of the Role:
We’re looking for someone who has a passion for brand and who loves working with clients. We are a scaling start-up so are looking for someone who wants to grow with the team and leave their mark by providing world-class customer engagement.

You will be responsible for:
- The retention and growth of your clients 
- Managing customer activity and onboarding some of the world's most exciting brands
- Using your knowledge of brands and marketing to communicate insights from Tracksuit data to help grow our customers' brands
- Surprising and delighting our customers
- Listening for customer feedback and ensuring this information feeds into our product roadmap
- Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction

That's the role, so who are you?
- You've worked in marketing, MarTech, market research or consumer brands and understand Tracksuit's unique value proposition
- You thrive in fast-paced environments
- You're thoughtful, kind and empathetic - collaborative and love learning new things
- You're obsessive about customer experience and thrive on understanding customer problems and creating the best solution
- You've got proven experience, success & progression in a Customer Success or Account Management role
- You have experience with CRM & CS tools (we use Hubspot & Vitally)
- You have high standards, attention to detail, and are a great communicator using a range of tones of voice whilst interacting with a broad range of customers
- You have a love of good brands and branding

Why this role is exciting
You will join an ambitious team that champions innovative thinking and fosters a collaborative working environment.

We also work closely with many of Australia’s most epic brands and marketers. We think we’ve got the best customers you could ask for, these brand marketers are cool, creative and love to push the boundaries. You’ll have the unique opportunity to shape the way Tracksuit engages with these awesome humans.

Why you’ll thrive here
We’re a tight-knit, supportive, and ambitious team. Our culture thrives on transparency, trust, learning, and constant development and improvement. Underpinning the experience are our competitive salaries, and other great benefits.

- Come and experience life at one of the fastest-growing startups in New Zealand & Australia while we are still in the hyper-growth phase (only 60 employees)
- Competitive market rate remuneration
- ESOP for all staff, so you are rewarded for your best work and have a share in the success
- We have beautiful hubs in AKL, SYD, LDN, and NYC and we are basing our teams out of those cities. We provide full work flexibility (location, timing) day to day, and are happy to build unique employee experiences, creating an ideal work-life for individuals
- Health and wellness benefits
- Learning and development support for all of our staff
- Mentors
- Company socials – we celebrate our success togetherWe practice complete transparency with compensation, goals (personal and professional), feedback, and high level strategic conversations
$100,000 - $125,000 a year
Obviously, when you join, you’ll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort, we're fun and informal (yet tidy), and we're practical and ready for anything.

We are committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet some of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement.

If you think you have what it takes but don’t necessarily tick every requirement on this job description, please get in touch and apply.