Senior Technical Product Manager- AI/ML
Montreal
Technology – Product /
Full Time /
Hybrid
At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.
We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.
You will define and drive the AI product vision, translating operational and regulatory needs into scalable, high-impact features powered by AI. This role is at the intersection of business, customer experience, and emerging AI technology—focused on delivering intelligent solutions that elevate security workforce management.
Key Responsibilities
- Define and prioritize AI-driven features that solve critical problems in security operations and workforce optimization.
- Engage with enterprise customers and internal stakeholders to uncover high-value, real-world AI use cases.
- Translate business needs into clear product requirements and collaborate with R&D to validate technical feasibility.
- Develop success metrics and track performance of AI solutions across adoption, ROI, and business impact.
- Stay up to date on AI regulation, privacy, and ethical considerations—baking compliance and trust into product design.
- Own the go-to-market strategy for AI features, working with marketing, sales, and customer success to drive adoption.
- Help shape internal education and documentation on AI capabilities and limitations for cross-functional teams.
Key Qualifications
- Bachelor’s degree in Computer Science, Business, Engineering, or a related field; Master’s or MBA is a plus.
- 5+ years of product management experience, including 2+ years working on AI/ML or data-driven products.
- Familiarity with LLMs, agentic workflows, and operational AI systems—ideally in an enterprise SaaS context.
- Domain knowledge in security operations or workforce management is strongly preferred.
- Proven track record of shipping AI-powered features that deliver measurable business outcomes.
- Strong communication skills with the ability to translate between technical teams and business stakeholders.
- Comfort with agile methodologies, data-informed decision making, and cross-functional collaboration.
Success Metrics
- Delivery and adoption of an AI feature portfolio that improves customer efficiency and satisfaction.
- Tangible business value from AI features, such as cost savings, workflow automation, or improved decision quality.
- Measured impact on KPIs such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and user engagement.
- Timely achievement of product milestones in sync with R&D, go-to-market, and compliance requirements.
Why Join Trackforce?
We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that’s committed to delivering real value to our customers — and having fun while doing it.
At Trackforce, we live by our core values:
· Foster Curiosity
· Lead with Empathy
· Take Ownership and Be Accountable
· Empower Diversity
· Be True and Act with Integrity
#LI-Hybrid
At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.
We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.
