Senior Product Manager

Burnaby, BC /
Product Management /
We’re looking for a Senior Product Manager to join us here at Traction Guest! As a Senior Product Manager, you will drive your product area in the right direction and take an active role in defining the overall product vision and strategy.  You will manage the product lifecycle end-to-end while engaging and communicating with external and internal stakeholders to align the product with Traction Guest’s overall business model and objectives.

About Us

We are a global leader in enterprise visitor management. We are on a mission to help organizations across the world protect their facilities, employees and visitors. We pride ourselves on our innovation and growth and have been recognized by Deloitte Technology Fast 50 Company to Watch, Forbes Cloud 100 Rising Star and G2 Leader in Customer Satisfaction for Visitor Management. We are backed by investors that include Bessemer Venture Partners and Salesforce Ventures. To support our diverse customer base, we have employees across the world in Ireland, US and Canada.


Culture is important at Traction Guest. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: 

Embrace Knowledge
Do the right thing
Seek adventure and smiles
Healthy hearts and heads
Pursue opportunity
Build community


    • 5+ years of Product Management experience or a similar role within a software technology company
    • Bachelor’s degree in Computer Science, Engineering, or related discipline (MBA is plus) or equivalent work experience
    • You are strong technically and you understand the entire software development lifecycle
    • You are positive, creative, curious, and aren’t afraid to ask a lot of questions
    • Have a passion for usability and design
    • You are well organized and detail-oriented
    • You love talking to customers, discussing product and business strategy, but also enjoy rolling up your sleeves and getting things done
    • Have exceptional verbal and written communication skills to successfully articulate customer problems and value propositions
    • You share our company values and would like to work within that framework and contribute to our culture
    • Have the ability to travel domestically and internationally

What You'll Be Doing

    • Drive the product roadmap for your product area
    • Develop business cases or “one-pagers” for new product initiatives with a focus on the problems to solve and business outcomes
    • Assess opportunities and consider the business impact and ROI when making important decisions
    • Frequently talk to customers for discovery and validation of product initiatives
    • Collaborate with other product managers, UX designers, and engineers to develop features that align with the product vision and overall product direction
    • Balance the prioritization of new features, enhancements, and bug fixes to enable a high growth and quality product
    • Manage product backlogs and write requirements and acceptance criteria
    • Work with Technical Project Management to ensure the team has everything they need for fast and efficient delivery of solutions
    • Perform competitive analysis, win/loss analysis, and monitor industry trends to better understand the market
    • Be the voice of the customer and be the market expert for your product area
    • Assist sales, marketing, and customer success as the subject matter expert for your area
    • Contribute to documentation, release notes, demos, and marketing materials for product feature and solutionsEvangelize the product both internally and externally
    • Contribute to the overall product vision and strategy with the VP of product management and the CTO
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.

Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:

Phone Interview with our People & Culture team
Meet with the hiring manager and other members of the team
Demo presentation and interview
Culture meeting with members of the Traction Guest team

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.