Director, Lender Development
Greater Toronto Area /
Dealertrack – Corporate Program /
TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform's suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync's diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit tradercorporation.com to learn more..
The role of the Director, Lender Development is to the asset based (auto, RV, Marine, Leisure and other similar assets) finance industry to successfully lead, understand, and support client strategies to deliver innovative solutions that drive efficiency and profitability to our lenders and partners.
The role is sales, consultive and relationship management based.
Key Areas of Responsibility
· Contribute to a robust product road map through understanding and sharing of industry news, trends, advancements and lender innovation: product / service expansion, new asset types.
· Represent Dealertrack and the industry at various events.
· Through advocacy and client relationships, identify and source new revenue / volume opportunities: new lender onboarding, partner opportunities to expand the Dealertrack footprint, expanding existing lender relationships
Client Relationship Management
Build Dealertrack’s relations with C-Suite executive for assigned Lender accounts through consistent, well planned touch-points with key business contact at all levels.
Manage partner expectations from a design and delivery standpoint by thoroughly understanding customer requirements, how they fit within their strategic objectives and by providing frequent and timely updates.
Qualifies, prioritizes and manages pipeline of Lender enhancement initiatives by understanding the business impact and value of each initiative.
Develops analytics and insights by understanding how Dealertrack’s business intelligence can contribute to the success of Lenders and by delivering presentations and proposals that deliver business value and insights.
Engages with partners at all levels and across business units (Product, Sales, Technology).
Facilitates resolution of Lender service issues including functional reviews, training, platform utilization, escalation handling, billing invoices and payments.
Construct strategic plans and business reviews for assigned accounts which support Lender client strategies and plans by engaging senior leaders and understanding their strategic priorities, operations and key initiatives.
Contribute to Dealertrack quarterly business planning by qualifying enhancement opportunities and developing business cases that clearly illustrate the investment required and potential return.
Participate in product road maps and product strategies by providing Lender insights to Dealertrack Product Management and helping to quantify the business value for new product development initiatives.
Work closely with Product Management and Product Owners to establish priorities for client projects and requests and clarifying requirements and business impact.
Develop plans of action for maximizing Lender product utilization. Communicate progress to DT Leadership team.
Education, Experience and Technical skills
Post Secondary School education, with a desire for continuous learning and improvement
5-7 years’ experience in account management, banking, finance or auto industry, with a demonstrated ability to manage a portfolio of diverse customers
Advanced product and technical skills, and demonstrated ability to manage a portfolio of small and large projects concurrently. Strong knowledge of professional sales, and account management methodologies and experience
Knowledge of the automotive finance industry – experience working for or with lenders is a highly desired .
Required Soft Skills and Competencies
Ability to communicate complex technical information to clients utilizing non-technical, jargon free language
Excellent communication and customer service skills
Proven ability to network, build and develop business relationships.
Proven communication skills:
Translating customer business needs into technical requirements for internal review
Build and deliver external customer facing business reviews
Deliver sales presentations / pitch decks, for both internal and external audiences
Working Conditions (i.e. office environment, home, travel required
Hybrid office (1 day per week minimum) and remote
What’s in it for you…
-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.
Fitness and wellness
-We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.
Benefits from Day 1
-Local in-office free gyms
-Employee and Family Assistance program
-Weekly virtual wellness events
-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
-Conferences & training budget
-Regular internal training programs
-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.
-Annual bonus structure
-3% CPP matching