Credit & Collections Coordinator
Etobicoke, ON /
Finance – Credit & Collections /
Full-Time
/ Hybrid
TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform's suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync's diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit tradercorporation.com to learn more..
Reporting to the Senior Manager, Credit and Collections, the Collections Coordinator will manage and collect outstanding accounts receivables from a standard portfolio including National Customers. The Coordinator will also be responsible for the reconciliation of payments, processing of write offs for uncollectable balances and the resolution of billing inquiries that may affect payment. The Coordinator will handle complaints from customers and Sales and escalate issues accordingly to bring about a resolution.
The Coordinator will be expected to exceed monthly collections targets and provide weekly analysis of cash projection for the National accounts to the Management Team. They will require knowledge of data analysis and reporting and will have responsibilities for monthly reporting of Key Performance results to Management. The Coordinator will be required to adhere to the Credit & Collection Policy & Procedures as outlined for the department.
What you’ll do…
· Contacting customers to collect outstanding receivables, identify Issues and outstanding situations and follow up accordingly with the stakeholders until resolution is obtained
· Monthly preparation of the KPI Report (Key Performance Indicator Report) for the department. Additional responsibility for Ad hoc reporting as required to improve receivables
· Collaborate with the different internal departments to expedite the resolution of outstanding situations (Sales, Operations, Billing)
· Identify accounts for escalation or suspension of service and take the necessary steps once all attempts have been made to recover or receivable.
· Identify accounts for escalation or suspension of service and take the necessary steps once all attempts have been made to recover or receivable.
· Complete all necessary account reconciliations and provide feedback to the customer to maintain the account within the required payment terms
· Responsible to prepare a report for National accounts with a description of the payment status of delinquent accounts
What you bring to the table…
· Strong Organizational & Time Management skills: The ability to work under deadlines and multitask
· Strong Communication skills (written & verbal)
· Perseverance: ability to work under pressure
· Effective Team Player
· Customer Focus
Must have experience…
· High school diploma ; college/technical school diploma
· CCP Professional Designation or Enrollment
· 5 + years of Business-to-Business Collections experience
· Intermediate PC skills (Microsoft Office: Excel, Word, Outlook)
· Accounting system experience, experience with Great Plains
· Bilingual -French and English an asset
What’s in it for you…
-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.
Fitness and wellness
-We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.
Benefits from Day 1
-Gym discounts
-Local in-office free gyms
-Employee and Family Assistance program
-Weekly virtual wellness events
-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
-Conferences & training budget
-Regular internal training programs
Financial planning
-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.
Competitive salary
-Annual bonus structure
-3% CPP matching
