Technical Advisor
Greater Toronto Area /
Customer Service – Customer Support /
Full-Time
/ Remote
TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform's suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync's diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit tradercorporation.com to learn more..
The role of the Technical Advisor includes front-end website development, assisting in the creative design, coding, and providing support to high value customers & dealer groups doing business with TRADER. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to AUTOSYNC products.
It is also expected to proactively provide support to customers and manage customer tickets. The Technical Advisor will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.
What you’ll do…
· Front-end website development.
· Working with our internal development team to collaborate and build new website projects and/or amend existing websites.
· OEM partner support.
· Assist in the creative design, coding, and providing support to high value customers & dealer groups for Trader and AUTOSYNC products.
· Coordinate & liaise with cross-functional departments to resolve issues technical in nature.
· This role will be working closely with Sales, Finance, Creative, Web DEV, Tech Ops, OSCs, AUTOSYNC and other departments as needed.
· Troubleshoot/debug issues.
· Proactively provide support to customers and manage customer tickets.
· Asking the right questions of clients and cross functional teams to determine best course of action for resolution to clients concerns or issues raised.
· Communicating resolution in a timely manner is critical to the success of this role.
What you bring to the table…
· Prioritization
· Problem Solving
· Quality control management
· Teamwork
· Ability to work with short deadlines
· Strong written and verbal communication skills.
· French is an asset but not required.
Must have Experience…
· College diploma or related business experience
· Experience with Content Management Systems in front-end website development (HTML/CSS/JavaScript)
· Multi-Platform Front-End development Knowledge.
· Keeping up-to-date with latest technology and trends.
· Ability to effectively communicate with staff at various levels of technical/business knowledge.
· Experience with Photoshop.
· Strong Knowledge of browser testing and debugging.
· Solid verbal/written communication skills
· MS Office experience – specifically Excel is essential.
· Cross-browser, multi-platform, multi-screen development.
· Understanding of WordPress tools, themes, and plugins.
What’s in it for you…
-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.
Fitness and wellness
-We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.
Benefits from Day 1
-Gym discounts
-Local in-office free gyms
-Employee and Family Assistance program
-Weekly virtual wellness events
-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
-Conferences & training budget
-Regular internal training programs
Financial planning
-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.
Competitive salary
-Annual bonus structure
-3% CPP matching
