Office Administrator (Full time contract) - Victoria (MR24)
2360 Millstream Rd., Langford, BC
Customer Experience – Retail Administration /
Contract /
On-site
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Clearance Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
As a Showroom Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.
The Showroom Administrator will support customers with inquiries either over the phone or in person. As the Store Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments; you will be managing cancellations and returns and in store transfers. We require someone to be very process driven and be comfortable with computer applications. Excellent communication skills a must; written and spoken.
Compensation: $22.50/h
Hours of work: 38 hours per week, may include weekends and Friday evenings.
Contract basis: End date: November 15, 2024, possibility to be extended.
What you will be doing:
- Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile 😊).
- Field any incoming calls and inquiries.
- Assist in administrative duties to run store administration.
- Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
- Take initiative to find creative approaches that make each customer’s experience feel personal.
- Build relationships and a great rapport with customers.
- Teamwork – You are a team player who can also thrive independently.
We hope you are passionate about…
- Customer Service – You are a people person who uses your skills to create great rapport with customers
- Teamwork – You are a team player who can also thrive independently
- Joining a fun, fast-paced environment!
What you bring:
- Experience working in an administrative/customer service role.
- Fast and accurate data entry skills with the ability to multi-task.
- Experience managing customer conflict and escalation.
- Proficiency in Microsoft Office.
- Must be able to work occasional weekends.
Bonus Points if…
- You exude energy, enthusiasm, and positivity!
- You are willing to work additional time when necessary to complete tasks and meet deadlines
Why join Trail:
- Showroom environment
- Paid time off
- Generous employee discounts
- Employee Recognition Program
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
