Office Administrator (Full time) - Nanaimo - AR24
6334 Metral Dr, Nanaimo, BC V9T 2L8
Customer Experience – Retail Administration /
Permanent /
On-site
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Clearance Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
What Trail needs:
As a Showroom Administrator, you will work very closely with customers and the showroom teams therefore, active listening and problem-solving skills are your areas of strength. Your time will be spent 50% customer facing and 50% completing administration functions.
You will support customers with inquiries over the phone, email and in person and be responsible for collecting payments, managing cancellations and returns and in-store transfers. You have impressed others with your attention to detail, communication skills (both written and spoken), ability to multi-task and type 40 wpm, all with a smile on your face. You are process driven, identifying any opportunity for improvement and comfortable with computer applications.
Compensation: $22.50/h
Hours of work: Tuesdays to Saturdays, may include Friday evenings and weekends.
What you will be doing:
- Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile 😊).
- Field any incoming calls and inquiries.
- Assist in administrative duties to run store administration.
- Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
- Take initiative to find creative approaches that make each customer’s experience feel personal.
- Build relationships and a great rapport with customers.
- Teamwork – You are a team player who can also thrive independently.
We hope you are passionate about…
- Customer Service – You are a people person who uses your skills to create great rapport with customers
- Teamwork – You are a team player who can also thrive independently
- Joining a fun, fast-paced environment!
What you bring:
- Experience working in an administrative/customer service role.
- Fast and accurate data entry skills with the ability to multi-task.
- Experience managing customer conflict and escalation.
- Proficiency in Microsoft Office.
- Must be able to work occasional weekends.
Bonus Points if…
- You exude energy, enthusiasm, and positivity!
- You are willing to work additional time when necessary to complete tasks and meet deadlines
Why join Trail:
- Showroom environment
- Paid time off
- Generous employee discounts
- Employee Recognition Program
- Extended health care and dental coverage
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
