Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Clearance Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!

Our core values: 

Integrity – We do what’s right, even when no one is looking.  

Improvement – We do it well. Then we do it better.  

Caring – We put ourselves in others’ shoes. 

Authenticity – We like people, not pretense.  

Determination – We kick down walls. 

At Trail Appliances, we Make Everyday Life Better by inspiring our customers to find their perfect fit when buying home appliances. We’re nerdy about appliances so our customers don’t have to be.

Our Account Managers embody a spirit of friendliness and sincerity as they provide personalized customer service. They forge connections with residential interior design firms and their clients, presenting beautiful products that not only inspire possibility but also contribute to the creation of special moments at home.

We are committed to developing candidates who enjoy people, are committed to pursuing an exciting B2B career and have the passion and ability to serve others by creating memorable experiences to garner repeat clientele. If you are genuinely friendly, optimistic, and naturally driven, with a willingness to learn something new every day - we’d love you to join our team.

As an Account Manager, Designer Sales, you will:

- Generate new business by actively developing leads and conducting research on target clients.

- Establish yourself as a trusted advisor to design professionals, building strong relationships and fostering client loyalty.

- Foster strong relationships and drive business growth within our target audience of design professionals by consulting with designers, builders, and homeowners. Provide expert guidance on our products and deliver exceptional customer service to ensure they are aligned with the most relevant and desired appliance solutions for their specific needs.

- Be a master relationship builder with a proven record of communicating a company’s value proposition and delivering best in class service to secure new and repeat business. 

- Proactively pursue, prospect, and maintain relationships with new customers and existing clients by providing personalized customer service that will generate sales and exceed expectations.

- Resolve customer feedback and address emergent issues, including customer escalations and urgent requests, helping to “make it right” for customers.

- Achieve and pursue monthly and annual sales and revenue targets for your assigned territory and customer base ensuring the highest level of customer service.

- Devote much of your time on the road within the territory working with interior designers and homeowners directly. On occasion, meet customers in-store to demonstrate product and determine which products are best suited to meet the needs of the project. 

- Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual and repeat business.

- Actively represent and promote our company by hosting and attending targeted associations and client-specific events.

- Support events to ensure a best-in-class experience and maximize the achievement of event KPIs and objectives.

- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment.

- Participate in ongoing professional development keeping up to date with Trail systems and operations, marketplace information, products, pricing, and trends. 

- Serve and represent as a proud Trail Appliances ambassador using our mission and values as your foundation for success.

Caring. You inherently enjoy and care about people. You can easily demonstrate that in your interactions by making others feel valued and appreciated.

Determined. You are self-motivated and obsess over getting results along with the gusto (drive) to pursue relationships and strive to continually overachieve sales goals.

a Solution Finder. You have a proven aptitude for developing creative, relevant solutions for customers' needs and solving problems.

Entrepreneurial. You possess the confidence, tenacity, and readiness to develop, persevere, organize, and run your own business.

a Goal Orientated - Time Manager. You have a superior ability to plan, set and achieve goals on a continual basis, demonstrating superior organizational and time management skills

Well spoken. You speak with conviction and are succinct in your messaging. You communicate with impact all the while being clearly understood both written and verbally. You have a presence about you that is both approachable and personal. 

 

·        3 to 5 years sales experience in a B2B or key account management

·        Experience in managing accounts with a sales cycle of 3-12 months

·        Must have the ability to travel the assigned territory or to learning opportunities

·        Must be legally authorized to work in the country in which the store is located

 

·        Education: Bachelor’s degree or equivalent

·        Experience in the building or renovation industry

·        Second language: Mandarin, Cantonese, Punjabi, and Hindi

·        Passion for or an interest in “lifestyle” (food, wine, cooking, fashion, coffee, home design, and/or construction)

- Experience working architect and design community

 

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?