Parts & Services Administrator (MA24)
820 Cliveden Place, Delta, BC
Logistics – Parts and Service /
Permanent /
On-site
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Compensation: $22.19 per hour
Schedule : Full-time Permanent 40 hour per week
Monday to Friday (with flexibility to work on Saturdays, when needed)
8:00 am to 4:30 pm
What you will be doing:
- Create work orders for incoming damaged products needing repair.
- Update work orders with parts and labor status for warranty claims.
- Check parts ordered from the prior day.
- Post payments from manufacturers and customers.
- Assist customers via the DA hotline, providing allowances to keep the appliance.
- Calculate technician metrics and KPIs.
- Book in-house technicians for repairs.
- Create and adjust schedules for technicians.
- Adjust schedules in Service Manager.
- Submit mileage requests for payment to manager.
- Submit claims for parking and reimbursements for technicians.
- Work on weekly and monthly reports to identify trends and patterns, assisting supervisors with reporting on parts trends and returns.
- Order office supplies as required.
- Maintain a clutter-free environment.
- Perform all other duties as assigned.
What you bring:
- Minimum 6 months to 1 year administration experience is considered an asset.
- Strong written and verbal communication skills.
- Highly organized with strong attention to detail.
- Excellent computer skills, including working knowledge of Microsoft Office Suite.
- Ability to work in a dynamic and fast-paced environment.
- Confident, helpful, and customer-oriented phone presence is required.
- Good judgment and decision-making skills, using data and an understanding of business objectives.
Why join Trail:
- Extended Health Benefits
- Merit Performance
- Generous employee discounts
- Gym membership discount
- Professional Development Programs
- Employee Recognition Program
- Company events
- Paid Volunteer
$22.19 - $22.19 an hour
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
