IT Operations Engineer (US only)

Remote /
Operations – IT /
Full-time
About Trail of Bits

Trail of Bits helps secure the world’s most targeted organizations and products. We combine high-end security research with a real-world attacker mentality to reduce risk and fortify code.

As a cybersecurity research and consulting firm, we serve clients in the defense, tech, finance, and blockchain industries. We help with their most difficult security challenges by designing and building new technology, researching new techniques to advance the state of practice, and reviewing the security of the latest available technology products before they hit the market.

Our team consumes, produces, and presents research as a natural part of doing business. When we make new discoveries or developments, we strive to share our knowledge and release our tools as open-source. It’s a practice that’s earned us industry accolades and helped contribute to our double-digit bottom line growth.

Role
We’re seeking an experienced and driven IT Operations Engineer to support the IT needs of the organization. This role requires superior initiative, organizational skills, attention to detail, and the ability to juggle multiple high-priority requests while interfacing with technical and non-technical users.

Your primary mission is to help keep internal and external IT processes up to date, automated, accurate and streamlined. You will work to preserve the technological integrity of the internal systems and IT infrastructure. You’ll be responsible for creating and maintaining processes and not only providing recommendations for improvements, but implementing solutions. The ideal candidate possesses a ‘no task too small, no task too big’ attitude, is naturally empathetic, and proactively owns and solves problems.

Responsibilities

    • SaaS software management:
    • Setup and integrate new systems w/ SSO
    • Maintain all Software Vendors partnerships and instances
    • Support GitHub - curation, maintenance, continuous integration 
    • Asset management and inventory:
    • AWS/Azure/DO asset management
    • Periodic hardware refresh
    • Google Workspace Administration:
    • Onboarding and offboarding new hire system access
    • Audit Google Drive permissions
    • Maintain organizational units and groups
    • Facilitate Mobile and Endpoint MDM, Endpoint Verification and Context-Aware Access
    • macOS Endpoint device management:
    • Test, deploy, and maintain endpoint monitoring software
    • Security compliance:
    • Organize SOC2, CMMC, and client audits and maintain compliance
    • Maintain Vanta
    • Identify security events and integrate processes into Slack
    • Write and maintain security policies and documentation
    • Various technical support: 
    • Be available to help automate tasks across the company through programming

Requirements

    • 3+ years of experience in IT Operations, DevOps, Site Reliability, Systems Architecture or similar.
    • Previous software experience including, but not limited to: GitHub, Google Workspace, Slack and familiarity with Docker necessary.
    • Programming experience and proficiency a must.
    • DevOps experience handling cloud infrastructure required.
    • Experience deploying and managing cloud services company wide. 
    • Proficient in writing security standard operating procedure documentation for systems.
    • SOC2 and CMMC compliance knowledge. 
    • Familiarity with the 110 security controls of NIST SP 800-171.
    • Experience with end user technical support. 
    • Network configuration experience. 
    • Ability to solve difficult problems; develops creative solutions; identify key issues/problems through analysis and questions.
    • Exceptional problem-solving and time management skills.
    • Strong organizational skills with excellent communication, both written and verbal.
    • Experience working in a fast paced environment with continual demands and changing priorities.
    • Lives within the United States.

Company Perks

    • Before, during and after COVID-19, our workforce works flexibly. Many employees choose to work from home around the globe. As long as you deliver against your goals, we encourage you to harness your personal working style to let you work best.
    • Liberal expense policy for acquiring the equipment and software that help you do your job. If we need hardware to work effectively, we buy it. 
    • We offer exceptional and tailored technical, leadership and organizational training for our team members. Everyone is encouraged to identify additional opportunities for personal professional growth with working at Trail of Bits.
    • We routinely highlight the amazing work our employees do via our blog, product offerings, and conference talks. We celebrate you!
    • We're at the forefront of a number of markets and have the internal expertise and the ambition to capitalize on those opportunities. Our employees see their work in use and valued by many others.

Benefits for Eligible US Employees

    • Multiple generous health, vision, and dental insurance plans including no-monthly-premium options supporting individuals and families through Justworks.
    • Ancillary benefits including life and disability insurance, pre-tax commuter benefits, free Citi Bike membership, access to a HealthAdvocate, a healthcare Flexible Spending Account (FSA), and a free One Medical membership.
    • 14 paid company holidays and four weeks of Paid Time Off (PTO).
    • 3-4 months paid parental leave.
    • 401k with 5% company matching through Betterment.
    • Annual charitable donation matching up to $2,000.
    • Bonuses for recruiting, public speaking, tool releases, blog posts, academic posters, proposals, and whitepapers, and end-of-year bonuses based on company, team, and personal performance.
    • Carbon offsets for your personal and corporate carbon emissions through Project Wren.

Benefits for Eligible Canadian Employees

    • Premium health, vision, and dental insurance plans.
    • Life/AD&D Insurance options, as well as short- and long-term disability insurance plans.14 paid company holidays, including provincial statutory holidays and select US holidays.
    • 2 weeks of Paid Time Off (PTO) and 2 weeks of sick time per year.
    • RRSP plan with 5% company matching.
    • Annual charitable donation matching up to $2,000.
    • Bonuses for recruiting, public speaking, tool releases, blog posts, academic posters, proposals, and whitepapers, and end-of-year bonuses based on company, team, and personal performance.
    • Carbon offsets for your personal and corporate carbon emissions through Project Wren.
Dedication to diversity, equity & inclusion
Trail of Bits is committed to creating and maintaining a diverse and inclusive workplace where our employees can thrive and be themselves! We welcome all persons into our community. We embrace the diversity of gender, gender identity or expression, race, color, religious creed, national origin, ancestry, age, physical and mental disabilities, medical condition, genetic characteristic, sexual orientation, marital status, family care or medical leave status, military or veteran status, or perceived membership in any of these groups.