Community Manager and Customer Support Lead

San Francisco
Full Time
Pivot is the world's first connected home gym that can actually see and track your workout. Using sophisticated depth sensors and computer vision, we're able to correct users' form in real-time as they take our live classes led by expert trainers in the comfort of their own homes.

We’re seeking a responsive, detail-oriented user experience researcher (or digital community manager) to coordinate our early access program. This person will interview early access participants to understand their joys, frustrations, and questions about the product. Responsibilities include fielding customer inquiries, soliciting feedback from users, and providing summaries/reports to the team about product issues as reported by our beta users. 

Candidate will have the opportunity to grow into a Head of Customer Support and Community Management role.

Candidate should spend at least 2 days/week at our San Francisco office. Full-time on-site candidates preferred.