Domestic & Intimate Partner Violence Program Coordinator

United States /
Hotline /
Full-time Employee
Title: Domestic Violence / Intimate Partner Violence Program Coordinator
Reports to: Hotline Program Director
Pay: $45k / year - salaried
Benefits: Sick Time, PTO, health, dental & vision
Location: Remote - United States only

Trans Lifeline is hiring a full-time domestic & intimate partner violence program coordinator for our hotline! The position is salaried and is slated to start between November 16 and 30.

Our hotline is staffed entirely by trans people who provide anonymous, confidential peer support to trans and questioning callers, including those in crisis. We are looking to expand our DIPV training and organizational relationships, and are seeking an individual to guide that process while being an active part of our peer support hotline. We recognize that traditional/clinical services tend to exclude our community, so we value lived experience and creativity when supporting the needs of trans people in situations of domestic and interpersonal violence. The perfect candidate is someone with deep knowledge of the barriers trans people face in surviving this type of violence and navigating the resources available to us.

Trans Lifeline connects trans people to the community, resources, and support they need to survive and thrive -- building a resilient trans community through trans-led direct services. Trans Lifeline’s Hotline provides support to trans people who are in crisis or just need a peer to chat with. Our Microgrants program provides low-barrier grants to trans people in need of legal name changes and updated government IDs, as well as specialized support for trans people who are incarcerated or undocumented. By providing care, Trans Lifeline identifies the trans community’s most pressing needs and brings that expertise to the broader movement for LGBT equality.

Responsibilities

    • Work with the Hotline Program Director, Development Department and other organizational leadership to establish and deepen partnerships with domestic / intimate partner violence service organizations 
    • Work with hotline leadership and training team to develop DIPV-specific hotline training curriculum items
    • Work with Hotline Program Director and other organizational leadership to create new training programming for outside organizations 
    • Answer calls on the peer support hotline, ensure quality peer support & maintain a high answer rate. 
    • Maintain mutual informed consent, anonymity and confidentiality with callers. 
    • Keep accurate, timely, and informative call logs and appropriate call tags.
    • Communicate remotely with team members via Slack, email and video communication.
    • Assist callers and operators in identifying and accessing material resources and community.
    • Adhere to peer support model as provided in the hotline operator training, including caller-led conversations, active listening, supporting diverse trans people
    • Support and engage volunteers and fellow staff operators.
    • Be punctual and reliable for shifts, meetings, and timekeeping.
    • Manage high pressure situations while maintaining empathy & appropriate boundaries.

Must-Haves

    • Be trans and/or nonbinary.
    • Flexible schedule, preferably with availability on nights and weekends.
    • Located in the United States
    • 18 years old or older.
    • Ability to work remotely, including using technology (including text and video chat), and access to a private, quiet workspace with fast internet access.
    • 1 year or more of lived, community or professional experience providing peer support and/or organizing around domestic / intimate partner violence, particularly as it affects trans people.
    • Experience providing peer support to trans individuals.
    • Excellent verbal and written communication skills.
    • Willingness to participate in initial and ongoing mandatory training.

    • Philosophy compatible with Trans Lifeline’s values, especially: 
    • Never calling emergency services without informed consent.
    • Peer support framework: trauma-informed harm reduction approach; commitment to callers’ autonomy & self-determination.
    • Cultural humility: the ability to honor, center and trust the experiences of people facing marginalizations different than one’s own.

Preferred Qualifications

    • Fluency in Spanish
    • Professional and/or personal experience with harm reduction.
    • Experience navigating or supporting others through medical, social and legal transition, discrimination, housing instability and other issues.
    • Experience as an anti-racism organizer and/or providing peer support to racialized individuals.
Note: This role does not require formal education or certifications. The organization provides extensive mandatory training to all staff and volunteers before they start working in the hotline department.