Service Writer

Henderson, CO
Automotive – Service /
Full-Time /
Transwest is seeking a Service Writer to act as the liaison between the customer and Transwest when service is required. From obtaining proper paperwork, to providing information on status and completion times, the service writers are the gateway to service. Service Writers provide one consistent source of information for the client and free the mechanics and shop foreman to perform their duties with minimal interruptions. Our goal is to serve our customers in a prompt, courteous, and efficient manner, and to profit from our service work.

We offer a full benefits package for eligible employees including:

    • Medical, Dental, and Vision Insurance
    • Life (Voluntary and Employer Paid) and Disability Insurance
    • 401(K) with company match beginning with your first contribution
    • HSA match up to $800 per year
    • FSA
    • Paid Time Off and Company Paid Holidays
    • And an Employee Car Discount Program


    • Communicate with customers by quickly responding to inquiries.
    • Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.
    • Greet customers who enter the location.
    • Interview clients in a professional manner to determine the needed repairs.
    • Obtain all necessary information from the customer to establish a business relationship.
    • Create a Repair Order (RO) by identifying current vehicle condition, estimated repair time, getting quotes/estimates from the shop if necessary, supply any supporting documentation and obtain work authorization.
    • Create and close-out of ROs.
    • Review work performed with client and collect payment.
    • Communicate with Shop Foreman on pertinent RO information and updates.
    • Additional duties as assigned.


    • Required to perform work inside and outside, in all-weather situations, at the shop division location.
    • Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
    • Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 80 lbs.
    • Must be able to operate simple to complex and heavy-duty machinery.
    • Normal range of hearing and vision.


    • High School diploma or equivalent.
    • Valid driver's license and good standing MVR.
    • Knowledge of computers is a must.
    • Customer relation skills.
    • Excellent verbal and communication skills
    • Detail oriented
    • Knowledge of diesel engines, gas engines, drive train and suspension is a plus.
    • Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

Job Details

    • Type: Hourly
    • Compensation Range: $20.00 to $24.00 plus commissions
    • Bonus Eligibility: No
    • Reports To: Service Manager
    • Shift: First
    • Closing Date: When Filled
$20 - $24 an hour
Date posted: 04-23-2024

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.