Inside Parts Expert
Minneapolis, MN
Boyer Trucks – Parts /
Full-Time /
On-site
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution.
- FSA
- Paid Time Off and Company Paid Holidays
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide elite customer service by assisting customers promptly and courteously with their purchases and efficiently processing of their orders.
- Greet and receives customers in a welcoming manner.
- Listen, exhibit energy and project a genuine willingness to assist.
- Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customer.
- Effectively communicate with technicians and retail customer to ensure correct part is ordered.
- Provide prompt, courteous and accurate service to customers face-to-face.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Be processed focus and record departmental data; i.e. lost sales.
- Answer telephones professionally and pleasantly.
- Follow-up on customer orders and resolve problems to the customer’s satisfaction.
- Communicate often and timely with customer and associates.
- Communicate, resolve problems, handle conflict and make effective decisions.
- Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
- Directs customers through the facility by escorting them.
- Maintain familiarity with all inventory products and merchandising programs and ordering systems.
- Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
- Utilize and maintain parts technical resources with most current information.
- Understand dealership credit policies.
- Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
- Assist in maintaining acceptable appearance and safe of facility, straightening, cleaning counter area and retail zone
- All other duties as assigned by the manager.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
- Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
- The position may require standing, balancing, bending or stooping for prolonged periods of time.
- Occasionally lifts and carries items weighing up to 80 pounds.
- The position requires corrected vision and hearing within normal range.
- Requires the ability to work under stressful conditions or irregular hours.
- Require lift trucks certification and basic knowledge of warehousing equipment.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- High school diploma or equivalent.
- Valid Driver's License and MVR in good standing.
- Direct industry experience selling medium and heavy-duty truck parts, automotive, or RV through distribution and/or directly to the end user.
- Knowledge of computers is a must.
- Knowledge of diesel engines, gas engines, drive train, and suspensions.
- Excellent verbal and communication skills.
- Provide outstanding customer service.
- Detail oriented.
- Ability to understand vague and implicit instructions and react favorably in all work situations.
- They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
- Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
- Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
- They must be able to understand people and be able to communicate effectively with them.
- Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
- Type: Hourly
- Compensation Range: $23.00 - $31.00
- Bonus Eligibility: Yes
- Reports To: Parts Manager
- Shift: 1st or 2nd
- Closing Date: Open until filled
$23 - $31 an hour
Date Posted: 04-23-2024
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
