Insurance and Customer Service Specialist
Denver, CO
Trans Lease – Accounting and Operations /
Full-Time /
On-site
We are looking to hire a Customer Service and Insurance Specialist. The position requires daily involvement with current customers, the maintenance of their lease or finance product accounts, as well as interoffice support between departments. The position will join a team of employees in a fast paced, team-oriented department.
Trans Lease, Inc. was founded in 1993 and is an independent finance company that specializes in Commercial Transportation Equipment. Located in the greater Denver area, we have a portfolio of over $1B in managed assets and do business in all fifty states, Puerto Rico and Canada.
We offer a full benefits package for eligible employees including:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution
- HSA match up to $800 per year
- FSA
- Paid Time Off, Sick Time, and Company Paid Holidays
- And an Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Answer most in-bound customer calls and assist with inquiries, questions, and needs.
- Follow for insurance binders on expired or canceled insurance as required by lease or loan.
- Handle insurance claims.
- Collaborate with internal teams including, Sales and Sales Support departments, to address customer questions and various other customer related topics.
- Pull payoffs to address customer billing and payment questions.
- Generate invoices for asset sales.
- Notify customers of lease/loan expirations 90 days in advance.
- Scan document files and other scanning projects into system software.
- Assist with account verification for customer audits.
- Prepare assigned weekly reports.
- Fill in for receptionist when required during meal times, sick days, and PTO.
- Provide Elite Customer Service to every customer.
- Various tasks assigned by manager.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
- Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Ability to communicate by providing verbal feedback in a professional manner.
- Ability to receive and analyze data and input into the computer.
- Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- High school diploma or GED equivalent.
- Valid Driver’s License with good standing MVR.
- Well-rounded technology capability – ability to operate multiple computer programs and can learn new programs.
- Exceptional customer service skills.
- Detail oriented, ability to multitask and organized.
- Ability to perform basic math calculations.
- Comfortable making outbound phone calls to insurance agents and customers.
- Positive attitude and dependable.
- Prior experience in the automotive, insurance, mortgage, or banking fields is a plus, but not required
- Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.
JOB DETAILS:
- Type: Hourly
- Compensation Range: $23.00 to $26.00
- Bonus Eligibility: No
- Reports To: Operations Manager
- Shift: 1st
- Closing Date: Open until filled
$23 - $26 an hour
Date Posted: 04-24-2024
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
