Technical Support Professionals
Istanbul / Maslak
Engineering, Technology & Product – Infrastructure /
Full-time /
Hybrid
About the Team
At Trendyol Tech, our mission is to create a positive impact in our ecosystem by enabling commerce through technology.
We solve complex problems with data, creativity, and agility — always driven by real outcomes. With a culture built on learning, collaboration, and ownership, we grow together while building what’s next.
About the Role
As a Technical Support Professional at Trendyol, you will ensure seamless technology experiences by supporting our C-suite and end users with timely, reliable solutions. You will manage and maintain operating systems, applications, networks, and devices while troubleshooting issues across Windows, Mac, and mobile platforms. Leveraging your expertise in Microsoft Server products, networking, and collaboration tools, you will play a critical role in keeping our systems secure and efficient. With your problem-solving skills and customer-focused mindset, you will help drive uninterrupted business operations in a fast-paced, 24/7 environment.
Responsibilities
- Responding to ad-hoc technical support requests coming from C-suite
- Providing, configuring, backing up end user and connected systems, and developing them to provide uninterrupted service
- Installing and managing operating systems and applications,
- Providing support to end users regarding computer maintenance, repair and malfunctions
- Preferably have knowledge/experience in the installation/support of mobile devices
- Able to work 24/7 in shifts
- Experienced in Microsoft Server products and Basic Networking
- Having strong planning, organizational and problem-solving skills.
Expected Qualifications
- Bachelors degree in related fields
- Good command of both written and spoken English
- In depth experience in trouble shooting on Mac OS and Windows devices.
- Network knowledge
- Mobile devices knowledge
- Printer knowledge
- Experience with remote support tools and techniques
- Experience in messaging and collaboration tools support
- Experience in remote support tools and techniques
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you.
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
