Claim Management Professionals
Kocaeli / Çayırova
Operations – Seller and Delivery Operations /
Full-time /
Hybrid
About the Team
At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.
About The Role
As a Claim Management Professional, you will oversee shipment claims across TR, EU, and Gulf regions — ensuring timely resolution, accurate documentation, and smooth coordination with internal teams and cargo partners to drive continuous process improvement.
Responsibilities
- Track and follow up on claims related to lost/damaged and late delivered shipments from TR-EU-Gulf region warehouses and micro from TR
- Coordinate with cargo partners and internal teams for timely claim resolution,
- Manage claim-related documentation and ensure accurate reporting,
- Drive claim process improvements and support new region implementations,
- Maintain organized records and provide regular status updates on claims.
Expected Qualifications
- 1-3 years of experience in logistics operations,
- Team-oriented mindset: A positive, inclusive and collaborative approach, with the ability to navigate ambiguity in cross-functional work.
- Data-driven decision-making: Proactive and curious, with a passion for exploring detail and using data to drive clarity and decision-making.
- Ownership mentality: Comfortable working from scratch and adapting quickly to change.
- Proficiency in Excel; experience with cost analysis or working with data is a plus,
- Strong end-to-end follow-up and tracking skills,
- Strong command of English (both written and spoken) is required for daily communication and reporting.
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you.
Want to get to know the team better first? Explore our Career Website,LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
