Platform Excellence Professionals
Istanbul / Maslak
Growth - Customer & Seller Experience – Customer Experience Insight & Quality & Training /
Full-time /
Hybrid
About the Team
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.
About the Role
As a Platform Excellence Professional at Trendyol, you will play a key role in elevating the user experience across our international platforms, with a focus on the GULF and European markets. You’ll take ownership of monitoring platform performance, spotting pain points, and collaborating with product teams to turn insights into impactful actions.
Responsibilities
- Monitoring and maintaining Trendyol Group region-specific applications(especially GULF and Europe), mobile web, and websites by regularly checking for any bugs, identifying them, and ensuring their correction
- Testing the processes/pain points of new features, reviewing current processes, identifying pain points, and ensuring necessary actions are taken
- Analyze benchmarking data, perform detailed analysis and comparison of benchmarking data to identify gaps, trends, and opportunities for improvement
- Collaborating with product teams based on findings/actions, tracking and reporting on the created backlog, and providing regular updates to the teams
- Comparing international sites with the Turkish market, identifying differences/pain points, and proposing action items
- Being informed about A/B tests conducted by product teams, communicating findings to relevant teams, and tracking the results
- Prioritizing and tracking the impact of findings/actions appropriately, adding them to the backlog, and monitoring progress.
Expected Qualifications
- Bachelor's or Master’s Degree from a reputable university preferably in Engineering, Management, Business, Economics and other quantitative studies
- Min. 2 years of process improvement, project management, process excellence work experience preferred
- Strong experience in interpreting both quantitative and qualitative results of analyses, believing data is the most powerful tool for informed decision-making
- Excellent communicator who can build relationships with a diverse set of stakeholders
- Excited to work with different functions within the company
- Highly analytical and comfortable with complex data sets, creative problem solver who thrives with ambiguity
- Excellent Command of English
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you.
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
