Application Support Specialist

Istanbul (All) / Ankara / İzmir
Engineering, Technology & Product – Engineering /
Full-time /
Hybrid
Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAM
If you are a techie, you belong in our Technology Team that builds scalable, high-performance platforms for our customers using up-to-date and efficient technologies.

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.


Your Main Responsibilities

    • Provide first-level technical support to business units and operation users, for software applications.
    • Troubleshoot and resolve application-related issues, including software bugs, user errors, and system outages.
    • Collaborate with the development team to communicate and document software defects.
    • Maintain accurate records of support interactions and solutions in our communication channels.
    • Participate in on-call rotation for after-hours support, as necessary.
    • Contribute to ongoing process improvement initiatives to enhance the efficiency and effectiveness of application support.

Qualities We Are Looking For

    • Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).
    • Proven experience in application support or a related technical support role.
    • Strong understanding of software applications, including database technologies like SQL.
    • Excellent problem-solving and troubleshooting skills.
    • Exceptional communication and interpersonal skills to interact with users and collaborate with cross-functional teams.
    • Ability to work in a fast-paced environment, prioritize tasks, and meet tight deadlines.
    • Good Command of English,
    • Having strong analytical skills
    • Able to work from the office if necessary
JOIN US AND
* Take responsibility from day one and develop your skills with a talented and diverse international team.
* Experience open communication, flexibility, and a start-up spirit in our unique culture.
* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
* Join creative and focused teams that prioritize collaboration and problem-solving.
* Access our extensive training platform for continuous learning and personal growth.
* Benefit from the support of a global team of experts with mentoring and professional development opportunities.
* Focus on talent and potential, not just job titles.
* Connect with teammates regardless of physical distance through events, meetings, and social activities.
* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.


We're looking forward to receiving your application!

We embrace a hybrid working model that seamlessly blends the best of both worlds—remote productivity and the collaborative energy of our vibrant offices. Every month, we gather at our offices once to work side by side, fostering in person communication and embracing the camaraderie that fuels our team spirit. These sessions are crucial for teamwork in solving complex issues, socializing, learning from each other, and experiencing our culture.

Each division has a pre-set optional office day each week. Based on our preferences, we come together at our offices at our discretion as an opportunity to feel more team spirit, immerse in our culture, and familiarize ourselves with our way of workings.

We offer the opportunity for a two-month full remote work program, allowing you to work from abroad, during the summer period (July to August).

This working model applies to our hybrid job postings; on-site roles require being based in an office work environment.


Discover more about our #LifeatTrendyol and our culture on our WebsiteLinkedIn and YouTube channels.

At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.