Dolap CRM Analyst
Istanbul / Maslak
Dolap – Product Growth /
Full-time /
Hybrid
About the Team
At Dolap, we lead the transformation of second-hand fashion with a tech-powered, community-driven approach.
From circular fashion awareness to seamless buyer-seller experiences, we turn purpose into action—at scale. Our agile, cross-functional teams shape the future of sustainable commerce with bold thinking, real-time innovation, and a passion for impact. In a dynamic, collaborative environment, we grow together—while making fashion more conscious and accessible for all.
About the Role
As a CRM Analyst, you’ll manage and optimize multi-channel communications, segment users for maximum impact, and run data-driven experiments to boost engagement and revenue. Leveraging analytics and automation, you’ll streamline processes, monitor KPIs, and translate insights into actionable CRM strategies.
Responsibilities
- Constantly analysing user-base and dividing it into different segments.
- Optimizing these segments for better volume & impact.Management and continuous optimization of CRM communication channels such as Push, Email, SMS, In-app notification, Pop-ups.
- Performing A/B tests on messages, creatives, scheduling, targeting, triggers, incentives, and landing pages.
- Split and optimize discount budget to generate more incremental value (i.e. New buyers, New sellers, Revenue, Recovered Buyers)
- Automating manual processes within the team and cross teams by using python.
- KPI monitoring in own domains, planning, running and evaluating new CRM campaigns and feeding the strategy teams accordingly.
Expected Qualifications
- The experience range for this position is suitable for specialist/senior specialist roles
- BS/BA in Engineering, Marketing, Business or a related field
- Experience in CRM or a related role with a focus on campaign management, optimization, data analysis and reporting
- Strong analytical skills and experience of working with data
- Good written and verbal communication skills in English
- Coding skills: ability to code in one or more languages or willing to learn (SQL, Python)
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you.
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
