Client Accounts Receivable Specialist I
San Jose, Costa Rica
CR - Client AR /
Full-Time Regular /
Remote
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Duties and Responsibilities
· Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B
collection efforts
· Provide an elite customer experience in all interactions via phone, email and meeting, with
both internal and external stakeholders
· Answer incoming phone calls, make outbound calls, and successfully respond to customer
inquiries
· Meet/exceed departmental KPI's (past-due rate, 60+%)
· Demonstrate the ability to meet/exceed both quality and productivity performance
expectations
· Respond to customer/client inquiries in an accurate and timely manner
· Respond to requests for information, such as payment history and open invoice requests, and
navigate core systems as needed
· Demonstrate the ability to solve for root cause, helping to set customers up for future success
Qualifications
Competencies/Skills
· Ability to multi-task and make routine decisions
· Ability to work quickly and accurately simultaneously
· Ability to meet deadlines
· Customer-centric focus and professional demeanor
· Strong communication skills including writing, speaking and active listening
· Positive attendance, dependability, and reliability
· Proven ability to assess, prioritize, and balance daily workload
· Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
· Attention to detail
· Listens with empathy
Years of Experience
· 0-1 years of experience preferred
Education (High School Diploma, Associate, Bachelors, Masters)
· High School/ College/ Bachelor Degree preferred
Other Information
· Depending upon the region or the client requirements language relevant support might be required
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
What is in it for me?
· Work in a friendly and caring company where teamwork is key
· Work with skilled people that are invested in your success and growth
· Remote working is the new normal with flexible work options and paid holidays
· Competitive salary with a comprehensive benefits package starting day one
· Work in a fun environment that promotes creative thinking and a positive attitude
· Career development opportunities
· An open-door policy which means your voice will always be heard
· A robust Employee Referral program
At TreviPay we believe:
· in saying yes to unique and challenging requirements
· empowered team members are creative team members
· our products make the customer’s day just a little bit better
· work/life balance makes us all more effective
