Ally Navigator
San Francisco, CA
BizOps /
Contract /
Remote
Our mission is to improve health equity by expanding access to cancer precision medicine.
Trial Library, Inc. is a venture-backed startup founded in 2022 to address inequities in clinical trial participation. Our technology is integrated with human-led navigation to enable clinical trial discovery for anyone, anywhere. Our vision is to be the leading discovery and recruitment platform for inclusive clinical trials.
We are a diverse team of experts who believe that health equity starts with patient and provider empowerment. We believe that inequities in clinical trial access need to be addressed creatively and intentionally. We believe that inclusive research environments can answer questions that improve health outcomes for all, not just the few who participate in clinical trials. We believe in the power of technology to disseminate high quality health information about clinical trials sustainably. We believe in the power of representation in online health communication.
As the Ally Team Navigator, you’ll be responsible for guiding patients with cancer and their caregivers or family members through the process of learning about clinical trials as a potential treatment option, as well as the steps needed to participate in a therapeutic clinical trial at a study site. You will be the first touchpoint for patients as an “Ally,” understanding how to best help and serve patients during their most vulnerable time. To be a successful Ally Team Navigator, you must have extensive knowledge of clinical research and an ability to communicate complex information effectively with others of various backgrounds and health literacy.
Your Responsibilities
- Liaison between health systems, community providers, and patients
- Navigate patients through the clinical trial screening and enrollment process
- Provide individualized counseling on social determinants of health and assist patients with applying for and utilizing resources to overcome barriers to accessing care
- Facilitate seamless hand off to clinical research sites and ensure relevant patient medical records are transferred
- Maintain short-term and long-term follow up with patients as needed
- Practice cultural humility when engaging with patients and families
- Respond quickly to inbound inquiries from Trial Library users, including but not limited to patients, clinicians, researchers
- Document and follow up to resolve any issues that may arise throughout the patient experience
- Contribute to and refine internal SOPs for Ally Navigation Services workflows
- Prepare and maintain weekly status reports of patient tracking, provider outreach, and other Ally Navigator activities to help drive business decisions
- Work with Product, Engineering, and Operations team to improve patient experience and drive product adoption of Trial Library through development of new features, design, internal and external workflows, and service lines
- Generate external-facing content for clinical trial education and clinical trial resources
- Support a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive and organizational outcomes are met
Your Qualifications
- Experience in clinical research, patient navigation, social work, or patient advocacy
- Strong organizational, communication, and interpersonal skills
- Empathetic attitude with an ability to offer emotional support
- Ability to multitask in a fast-paced environment and understand how to prioritize tasks based on importance vs. immediacy
- Ability to collect and analyze data from multiple points both from inside and outside the organization
- Ability to work with a diverse range of stakeholders across various functional disciplines to understand their respective challenges and motivations
- Flexibility and adaptability in response to changing patient or clinician needs
- Multilingual (preferred)
Our Core Values
1. Ally is our favorite moniker
2. The most inclusive approach is worth the work
3. Celebrate measurable improvements in equity outcomes
4. Fearless advocates for diversity
5. Incentives matter to stakeholders choosing our products
6. Taking initiative is actually giving
7. We are accountable for the experience of patients and providers
8. Empathy and humility are the real dynamic duo
Trial Library, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
