Helpdesk Specialist I
New York, NY
True Environmental – True Environmental /
Full-time /
Hybrid
True Environmental and its partner firms, have united their strengths to establish the nation's premier environmental and engineering services consulting firm. This powerhouse organization offers an extensive range of services aimed at revolutionizing the built environment and preserving the natural one. Its diverse expertise encompasses environmental remediation, urban planning, engineering iconic coastal and marine structures, developing sustainable energy sources, and pioneering resource extraction methods. With a workforce of over 450 dedicated professionals, including environmental experts, engineers, technicians, scientists, planners, surveyors, and construction management professionals, this dynamic organization operates in more than 20 offices across the U.S. Explore further at True-Environmental.com to discover the full scope of our capabilities.
True Environmental is a rapidly growing national engineering firm integrating multiple business
units under a unified IT infrastructure. We are seeking a proactive, tech-savvy Helpdesk
Specialist I to support our nationwide team. This entry-level role offers significant growth
potential, hands-on experience with enterprise-grade platforms, and exposure to a dynamic,
security-focused IT operation. You will be responsible for frontline support, resolving technical
issues, and contributing to a productive end-user experience across multiple office locations
and remote environments.
What you'll do
- End-User Support: Provide efficient, first-contact support for hardware, software, and access issues across a diverse workforce via Atera’s support platform.
- Issue Resolution: Troubleshoot Windows 10/11 and macOS systems, Microsoft 365 applications, VPN connections, network access, printing issues, and basic connectivity problems.
- Remote Support Tools: Use Atera, Microsoft Intune, and LogMeIn to support users across different business units.
- Onboarding/Offboarding: Assist with user provisioning through Entra ID and Microsoft 365; manage devices with Intune, and ensure Egnyte access is properly configured based on user roles.
- Asset Management: Maintain inventory records using our centralized asset tracking solution, aligned with onboarding/offboarding SOPs.
- Security Support: Respond to endpoint alerts through CrowdStrike Falcon and assistm with basic incident response procedures.
- Collaboration Platform Support: Troubleshoot Teams, Outlook, Zoom, and SharePoint issues; support users with Copilot Pro training materials and issue resolution.
- Documentation: Contribute to our internal knowledge base by updating documentation as procedures evolve.
- Customer Service: Foster a positive and professional support experience through strong communication, empathy, and responsiveness.
Minimum Qualificaitions
- Proficiency with Windows-based environments and familiarity with macOS.
- Working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
- Exposure to Atera or similar helpdesk/RMM platforms.
- Familiarity with Active Directory/Entra ID, Intune device management, and VPN configurations.
- Awareness of SaaS platforms including Egnyte for file management and CrowdStrike for endpoint protection.
- Understanding of network concepts (TCP/IP, DNS, DHCP) and endpoint connectivity.
- Basic understanding of ITIL-aligned service practices.
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field—or equivalent hands-on experience.
- CompTIA A+ or Network+ preferred. Additional certifications (e.g., Microsoft 365, Intune Fundamentals, Security+) are a plus.
- Must be legally authorized to work in the U.S. (Citizen or Permanent Resident)
Preferred Qualifications
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication.
- High degree of professionalism, accountability, and a customer-first mindset.
- Ability to prioritize, document, and handle multiple tasks in a fast-paced environment.
- Eagerness to learn enterprise technologies and support cross-functional collaboration.
- This position primarily supports our growing West Coast operations. Preference will be given to candidates based in Pacific or Mountain Time zones.
- East Coast candidates will be considered if they are available to work adjusted hours aligned with West Coast business needs.
- The role is hybrid: primarily remote with occasional in-office presence as needed, depending on the candidate’s location.
- Occasional travel to other regional offices may be required.
- Must be legally authorized to work in the U.S. (Citizen or Permanent Resident)
- May be required to provide support during critical incidents or after-hours situations.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
