IT Support Specialist

San Francisco, CA
Information Technology – IT
Full-time
Why TrueAccord?

Our mission is to reinvent the debt collections space by delivering extraordinary consumer experiences that empower consumers to regain control of their financial health and help them to better manage their financial future. Debt collection has been broken for a long time. Every year, 77 million Americans experience the collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive.

TrueAccord is a category-defining company.  Come and join the revolution as we disrupt a multi-billion dollar industry that needs change.

As our IT Support Specialist, you will provide insightful and friendly advice, and hands-on technical support to internal customers in need. You quickly diagnose device and application issues, explaining situations with patience and empathy. After determining whether repairs can be made or a replacement is needed, you offer solutions to quickly get users up and running again with minimum disruption to their work. You fulfill our service commitment while providing exceptional customer service. Finally, you earn the confidence of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.

We utilize Mac computers along with a suite cloud apps provisioned in Okta. This role is hourly and non-exempt.

Responsibilities:

    • Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support
    • Install, troubleshoot and repair computer hardware (PC, Mac, Printers and other devices)
    • Recommend and install hardware and peripherals
    • Instruct and assist end users in the use of computer equipment, software and accessories
    • Identify needs, procure and manage local IT supplies
    • Document all support activity within the Zendesk ticketing tool
    • Coordinate efforts with 3rd party vendors to repair faulty hardware
    • Miscellaneous tasks as assigned

Qualifications:

    • 3 years of experience in a fast-paced organization administering, operating, problem solving, troubleshooting, maintaining and securing desktops and laptops.
    • Proven experience with client communications, maintaining composure and customer focus while troubleshooting and solving technical issues.
    • Demonstrated experience in communicating complex technical concepts in simple language.
    • Strong experience and working knowledge of current iOS and Windows.
    • Experience prioritizing and completing multiple tasks simultaneously.
    • Bachelor’s degree or related technical education

Nice to haves:

    • Experience working with Okta, MFA, GSuite, Casper suite, O365, JIRA
    • Apple Certified Support Professional certification
    • Knowledge of Firewalls, API’s and physical security devices
What TrueAccord offers you + Culture & Benefits

TrueAccord is headquartered in San Francisco’s Soma (South of Market) district.  We offer a healthy work environment that continuously builds an inclusive & diverse culture where everyone is able to develop the best version of themselves.  We are a dynamic group of people who are subject matter experts with a passion for change (and a strong Giphy game).

In addition, we offer catered meals, ergonomic desks, and a dog friendly office!  We believe in flexible work schedules that promotes work/life harmony and increased productivity.  Happy hours are held for all our teams to come together, have fun and learn about one another.  Our leadership team hosts a company-wide Q&A breakfast session where we all discuss ideas on how to improve our current practices—from new office snacks to productivity tips.

Our teams are crafting solutions to big problems every day.  If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.


Our Dedication to Diversity & Inclusion

TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this make us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.