Technical Writer

Remote, USA /
Technology – Technical Writing /
Why TrueAccord?

TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing a personalized digital experience that guides lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

The Opportunity:

Our Engineering department is looking for a rare individual who sits at the intersection of software engineering and writing prose. You will play a vital part in the maturing of our organization, demonstrating leadership for how we do documentation for the next phase of our growth. Ideally, you've shipped non-trivial software, as well as authored and published substantive stories, articles, wikis, and blogs.

What You'll Do:

    • Partner with product managers and software engineers to understand products and projects, and lead the creation of concise, beautiful, understandable, searchable documents that will be used inside and outside the company
    • Create document templates for use by a wide variety of teams and staff
    • Pioneer documentation best practices and advocate throughout the organization
    • Support our Compliance team to generate evidence for audits and due diligence activities
    • Edit, proofread and organize existing documents
    • Coach team members on how to improve their writing and the benefits of great documentation
    • Collaborate with attorneys to prepare and submit patent applications

Must Haves:

    • 5+ years of experience as a technical writer
    • Comfortable writing and delivering on a deadline
    • Strong opinions on what constitutes good writing
    • Extensive background with wiki sites such as Confluence
    • Ability to connect with a diverse group of team members via interviews to attain a deep understanding of our systems

Bonus Points:

    • Experience in the fintech space
    • Background in journalism, or evidence-based writing such as scientific or academic publications
    • Knowledge of or coding experience with a modern software programming language
Benefits, Perks, and Culture

- Everything you need to work remotely
- Work with talented and motivated people in a fast-paced, mission-driven environment
- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
- Family-friendly policies - parental leave, flexible work from home
- Unlimited PTO
- Transportation benefits
- Paid time off to do volunteer work in your community!

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.