Account Servicing Specialist (Back Office)

Lenexa, KS /
Operations, TrueAccord – Account Servicing /
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As an Account Servicing Specialist at TrueAccord, you’ll aid in ensuring the accuracy of customer account information in our system. You’ll have the opportunity to exercise your investigative skills to solve problems in accounts, gather information from clients, and reconcile discrepancies, and more! 

Current Available Shift
Monday through Friday, 8am to 5pm

Office Location
16011 College Blvd Suite 130, Lenexa, KS 66219. **Regular onsite attendance and timeliness is essential to this role.

$20 per hour

Benefits We Offer
*** Full medical, dental, and vision
*** 401k with contribution matching
*** Monthly performance bonuses
*** A fun office environment, complete with free snacks, coffee, and even movie streaming!
*** 20 days of PTO, 10 paid holidays
*** Growth opportunities
*** Employee assistance program (EAP) + Wellness Coach for you and 5 others
*** Paid time off to do volunteer work in your community!

What You'll Do:

    • Provide support for data entry and assigned administrative tasks
    • Log information into the appropriate interface and triage discrepancies
    • Intake reports, department correspondence, client communications, and management requests 
    • Manage multiple internal and external systems simultaneously 
    • Handle highly sensitive materials and confidential information
    • Identify defects in data while processing client reports and account source documents
    • Operate in accordance with policies and procedures
    • Resolve inventory balances, missing transactions, and file processing errors/exceptions
    • Complete internal audit procedures as directed by Account Servicing leadership 
    • Maintain low error rate when processing payments
    • Respond to internal and external client requests 
    • Support additional duties as needed

What We're Looking For:

    • 1+ years of experience in a multi-faceted administrative environment
    • 6 months of experience with back-office or accounts receivable tasks
    • Familiar with reconciliations process in either accounting, banking, healthcare, or back-office 
    • Ability to communicate effectively both verbally and in writing
    • Team player and solutions focused
    • Strong interpersonal skills
    • Detail-oriented and organized
    • Strong Excel skills and proficiency in Google applications
    • Ability to prioritize multiple deliverables to achieve deadlines

Nice to Haves:

    • Bachelor’s degree
    • Experience with data analysis
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.