Associate Quality Assurance

San Francisco, CA
Technology – Engineering
Full-time
Why TrueAccord?

Our mission is to reinvent the debt collections space by delivering extraordinary consumer experiences that empower consumers to regain control of their financial health and help them to better manage their financial future. Debt collection has been broken for a long time. Every year, 77 million Americans experience the collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive.

TrueAccord is a category-defining company.  Come and join the revolution as we disrupt a multi-billion dollar industry that needs change.

The Role

TrueAccord is growing at a prodigious rate.  We are encountering challenges of scale as our system approaches tens of millions of transactions per week.  Our product is expanding rapidly with new large clients and new features.  As an Associate QA, you will contribute instrumentally to ensure the quality and performance of our product in the midst of this rapid growth.  You will be part of a highly collaborative and talented team where everyone owns a piece of TrueAccord’s success.

We are looking for a candidate who is passionate about quality, demonstrates strong customer empathy, has a solid understanding of prioritization and fluent in SQL. In this role, you will support the engineering team by querying production tickets for triage which will positively affect engineering efficiency tremendously.  This is a great learning opportunity for a junior engineer / analyst to work for rapidly growing FinTech startup that is influencing an archaic industry to be more digital, but more importantly consumer centric.

Maintain high integration quality by:

    • Creating SQL queries to identify reporting discrepancies
    • Automated alerting via Looker 
    • Assist in translating client policies to technical requirements
    • Work with product/CS teams to understand integration requirements and create queries based on that

Responsibilities

    • Experience in data analysis is required
    • Good Experience in incident and ticket analysis
    • Strong understanding in triaging Engineering Support Tickets and looking for resolutions
    • Proficient with SQL 

Qualifications

    • Bachelor Degree or Equivalent | 1 year as a Software QA Test Analyst
    • Demonstrate excellent communication skills including the ability to effectively communicate with internal team members and external customers
    • Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail
    • Strong work ethic with good time management with ability to work with diverse teams and lead meetings.

Perks and Benefits

    • Work with talented and motivated people in a fast paced mission driven environment.
    • Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
    • Family friendly policies - parental leave, flexible work from home
    • Unlimited PTO
    • Transportation benefits
    • Team lunches and weekly happy hour
What TrueAccord offers you + Culture & Benefits

TrueAccord is headquartered in San Francisco’s Soma (South of Market) district.  We offer a healthy work environment that continuously builds an inclusive & diverse culture where everyone is able to develop the best version of themselves.  We are a dynamic group of people who are subject matter experts with a passion for change (and a strong Giphy game).

In addition, we offer catered meals, ergonomic desks, and a dog friendly office!  We believe in flexible work schedules that promotes work/life harmony and increased productivity.  Happy hours are held for all our teams to come together, have fun and learn about one another.  Our leadership team hosts a company-wide Q&A breakfast session where we all discuss ideas on how to improve our current practices—from new office snacks to productivity tips.

Our teams are crafting solutions to big problems every day.  If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.


Our Dedication to Diversity & Inclusion

TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this make us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.