Customer Service Associate

Remote, USA /
Operations – Central Operations /
Full Time
/ Remote
At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare, but we didn’t stop there. We connect telehealth, diagnostic, and pharmacy infrastructure to create innovative solutions for leading companies, enabling our partners to deliver convenient and accessible care. We provide the building blocks needed to launch and scale world-class healthcare experiences. 

With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. 

Come join us. Let’s build something great together.

About The Role:
We’re looking for an experienced Customer Service Associate to support our Central Operations department. You’ll work alongside collaborative partners and dedicated achievers in the field. You’ll utilize your customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries

You’re excited about this opportunity because…

    • With our internal tools, you’ll be responding to all customer inquiries and providing the most adequate resolution for them
    • You’ll assist with reviewing problem orders that have been escalated by customers to devise a better solution
    • You’ll be interacting with patient inquiries on prescription claims, status of order, shipping location
    • You’re able to maintain a positive, empathetic and professional attitude toward customers at all times
    • You’ll be responding to telephone calls from customers/insurance/patients etc, routing them, if needed, to the appropriate department You’ll work collaboratively with other team members to ensure smooth workflow in all departments to provide support when needed

We’re excited about you because…

    • You have a High School Diploma or GED Equivalent
    • You possess phone etiquette skills in order to provide excellent customer service
    • You have 1+ year of Customer Service experience (Healthcare experience preferred)
    • You’re able to communicate effectively with coworkers, patients, and customers 
    • You’re detail oriented: accuracy is essential to our operations! 
    • You’re collaborative and enjoy working with your team to develop professional relationships
    • You are self driven and have experience working with complex systems in a remote work environment!
    • You’re able to work a flexible schedule that may include holidays/weekends
    • You’re adaptable to change in a high paced environment
    • Preferred: Experience with pharmacy related Customer Service 
Pay ranges from $17 per hour to $19.50 per hour

Truepill is unable to hire within the following states: Alaska, Arkansas, Delaware, Hawaii, Kentucky, Louisiana, Maine, Maryland, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington DC, West Virginia, Wisconsin, Wyoming

Diversity, Equity & Inclusion
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.