Clinical Success Partner

Remote /
Candidate Experience /
Full-Time (Remote)
What is Trusted Health?

Trusted is a technology platform that connects healthcare professionals with flexible job opportunities at caregiving facilities across the country. Founded in 2017, Trusted has grown rapidly in pursuit of its mission to help people everywhere get care. In just a few short years, Trusted has become one of the fastest growing companies in the history of the healthcare staffing industry and was recognized as one of Forbes’ “Next Billion Dollar Companies.” Hundreds of thousands of clinicians have already signed up for Trusted’s platform, connecting with & working at healthcare facilities in all 50 states and the District of Columbia.

Trusted’s platform isn’t just a labor marketplace, it’s also an end-to-end employment system allowing the company to scalably serve as the employer-of-record for the healthcare professionals that they work with. This encourages deep relationships between Trusted and its clinicians and provides Trusted with the opportunity to create a best-in-class experience throughout the entire candidate lifecycle, from acquisition through retention, while eliminating stressful, employment-related overhead from both our clinical professionals and healthcare partners.

Trusted’s headquarters is located in San Francisco’s Financial District, though it has taken a digital-first approach to building its workforce and the majority of their team resides outside the Bay Area.

What we're looking for

Clinical Success Partners help everyone everywhere get care by ensuring every Trusted Nurse feels empowered, supported, and engaged throughout their employment with Trusted. As we employ thousands of Trusted Nurses at healthcare facilities across multiple care settings throughout the country, the Clinical Success Partner is critical in scaling our processes to focus on the experience of working nurses to optimize for their career growth and sustainability, as well as retention. As a key early hire, you’ll work on a small and newly developed team to help establish and iterate on the processes and workflows that will define and impact what it means and feels like to be a Trusted Nurse. We are looking for someone who is people and customer-focused, a problem-solver, a fast-learner, and resilient. We are also looking for individuals who are energized by collaborating with teammates, contributing to & building upon the processes we’ve already created to scale our team.

Your responsibilities

    • Establish relationships with Trusted Nurses upon employment and engage and support them throughout Trusted assignment to optimize for retention opportunities
    • Ensure nurses are properly onboarded to Trusted and feel prepared for their assignment from a knowledge, planning, and expectation standpoint
    • Effectively manage and escalate Trusted Nurse feedback related to their experience with Trusted and healthcare facilities and utilize the feedback to improve the Trusted experience and strengthen partner relationships
    • Provide performance feedback to help nurses achieve growth & excellence as it aligns to both the Trusted Nurses’ goals and the Trusted brand

Who you are

    • People and customer-focused. You get energy from others, are passionate about creating and influencing a better experience for nurses, and are excited to work cross-functionally with an interdisciplinary team to contribute to and build upon the processes we’ve established to ensure nurses feel supported clinically, professionally, and personally.
    • Problem-solver. You’re action-oriented, excited to solve problems, and can comfortably navigate uncertainty and process management. You are a builder and a do-er and take initiative when it comes to process improvement.
    • Fast-learner. You process information quickly and have experience adapting to and working in changing conditions with complex tools and technology systems and are comfortable adapting to new and changing workflows and processes.
    • Resilient. You’re comfortable having difficult conversations, can navigate conflict management objectively and with a positive attitude, and are excited by the opportunity to support nurses in their employment and career management.

You have

    • 3+ years of clinical experience
    • Bachelor’s degree preferred
    • Prior management or supervisor experience (including Charge Nurse)
    • 2+ years of clinical experience in nursing

We offer

    • Stock options and competitive compensation package
    • Paid vacation & sick time, paid family leave, and flexible work hours
    • Employer-paid health insurance, vision, and dental
    • Mindfulness and fitness reimbursement
    • Monthly cellular phone reimbursement
    • Employer-sponsored 401k
#LIRemote

Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hello@trustedhealth.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.