Lead, Nurse Advocate
Remote
Marketplace Delivery – Career Services /
Full-Time (Remote) /
Remote
What is Trusted Health?
Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we're looking for
As the Lead, Nurse Advocate, you will play a pivotal role in guiding and coaching a team of Nurse Advocates to achieve success. You will be responsible for managing the day-to-day performance of the team, holding them accountable to key metrics, and fostering a collaborative and supportive environment. Your leadership will be critical in developing the team’s ability to build strong relationships with clinicians, solve problems proactively, and deliver exceptional experiences.
In addition to providing strong leadership, you will drive a high-performing sales culture, encouraging your team to meet and exceed placement goals. You will build team morale by fostering a positive and motivating work environment, ensuring the team stays engaged and energized as they navigate the fast-paced nature of healthcare staffing. With your extensive experience in healthcare staffing and leading recruitment teams, you will set the standard for performance, while driving innovation and continuous improvement within the team. You’ll balance individual coaching and development with the overall accountability for team metrics, ensuring high standards of service are met across the board.
Your responsibilities
- Oversee day-to-day for their team members to ensure team members are hitting their goals and KPIs.
- Evaluate team’s performance and provide feedback and support to help team members improve and grow.
- Act as a liaison between the team and upper management or other departments to plan and improve performance, and remove barriers.
- Facilitate clear and open communication within the team and ensure that information is disseminated effectively.
- Identify and address challenges or obstacles within workflows that may impact the team's performance. Develop and implement solutions to overcome these issues.
- Foster a positive and motivating work environment. Recognize and celebrate team achievements and provide support to keep morale high.
Who you are
- Subject matter expertise: You have expert-level knowledge of Advocate workflows, talk tracks, processes, and policies and are highly proficient with all of Trusted’s tools
- Effective Communicator: You are a clear communicator written and orally
- Confident Decision Maker: You can make tough decisions, frequent decisions, and decisions with imperfect information
- Organizing Guru: You are able to stay on top of a lot of moving parts and decide what is most important to be actioned on
- Skilled Mentor and Coach: You are a natural mentor and coach and can push your team to achieve their goals
- Sought After Team Member: You can quickly build rapport with new people and are approachable
- Problem solver: You are able to handle unexpected issues or challenges during training and can think on your feet
You have
- At least 1 year of experience in healthcare staffing, recruiting or a revenue generating role, 5 or more years preferred
- At least 1 year leadership experience - managing, coaching, and up-leveling a high performing team
- Demonstrable proficiency with modern business software tools and technologies
- Ability to use data and metrics to inform performance conversation, goal setting , and prioritization
- Top performer as an Advocate or in equivalent position that required retention and recruiting
- Clear communicator, written and orally
- High School Diploma or equivalent required; AA/AS or BA/BS degree preferred
- 3+ years of experience in a clinical setting preferred
We offer
- Paid vacation & sick time, paid family leave, and flexible work hours
- Employer-paid health insurance
- Vision and dental insurance
- Employer-paid life insurance
- Mindfulness and fitness reimbursement
- Monthly cell phone reimbursement
- Employer-sponsored 401k
$79,920 - $89,910 a year
Trusted reasonably anticipates the salary range for this role to be $79,920-$89,910 annually, plus equity and variable plan. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hello@trustedhealth.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
