Director Product Management - Retail
San Carlos, CA / Remote, USA
Product - Americas – Product Management - Americas /
Full-time /
Remote
WHO WE ARE
At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.
We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.
Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.
With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.
Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!
ABOUT THE ROLE
As Trustly’s Director, Product Management - Retail, you will play a pivotal role in defining and executing the product strategy for our consumer-facing payments products. Your primary responsibility is to shape the vision and roadmap for our new consumer payment initiatives, helping us solve key consumer and merchant challenges with innovation and efficiency. You will collaborate with key stakeholders across the organization to ensure the success of these products, from concept to launch, while ensuring alignment with business objectives and customer needs.
We are actively searching for individuals who possess exceptional problem-solving skills and thrive on innovative thinking, enabling us to maintain our competitive edge in an industry that is continuously evolving.
WHO YOU’LL WORK WITH
On the Product team, our mission is to provide our customers with cutting-edge payment technologies with best-in-class user experiences that meet the highest security and compliance standards. Our team is made up of skilled and experienced professionals who are passionate about tech and committed to technical excellence.
Reporting initially to the CPO, you’ll work closely with our consumer marketing and research teams to understand the target market segments for our Trustly Retail proposition and shape the go-to-market plan.
WHAT YOU’LL DO
- Lead Product Strategy & Execution: Define and implement the product strategy for consumer payments.
- Manage Cross-Functional Teams: Oversee product planning, roadmaps, and the go-to-market strategy for consumer payment products. Lead cross-functional squads to ensure efficient product delivery.
- Customer-Centric Focus: Apply deep insights into consumer psychology to drive product decisions and improve user experiences.
- Product Economics & Metrics: Define key product metrics, monitor performance, and promote data-driven decisions through experimentation and analysis.
- Product Development: Collaborate with UX designers and engineers to create mobile-first, user-centric products that are both highly secure and scalable.
- Stakeholder Collaboration: Partner with legal, compliance, marketing, and operations teams to ensure smooth launches and alignment with business goals.
- Product Innovation: Stay current with the latest trends in payments, UX design, and fintech innovation to maintain Trustly’s competitive edge.
- Mentorship & Leadership: Provide leadership and career development for the product team ensuring alignment with company goals.
- Champion Product-Led Thinking: Promote a writing culture with clear, concise PRDs, always focusing on the “why” behind decisions.
WHO YOU ARE
- 10+ years of product management experience with at least 5 years in a leadership role, driving products in consumer fintech or payments.
- Strong knowledge of the payment ecosystems, working with issuer processors, sponsor banks, and networks.
- Demonstrated ability to balance product economics and align costs with business objectives while delivering exceptional customer value.
- Proven track record of launching 0-1 financial products.
- Expertise in consumer psychology and behavioral science, with a data-driven approach to product discovery and validation.
- Strong grasp of mobile technologies and backend architecture. A degree in Computer Science or similar is a plus.
- Experience leading cross-functional teams, including engineers, UX designers, and other stakeholders.
- Ability to create and track product metrics and use them to drive hypothesis-based experimentation and continuous product improvement.
- Comfortable working in a highly regulated space and balancing innovation with compliance and security.
Applications for this role are accepted on an ongoing basis.
SALARY RANGES IN US-BASED ROLE POSTING
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.
WHAT WE OFFER
At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way.
Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.
Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees only and exclude temporary positions.)
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
