NOC operator
Lisbon, Portugal (EU)
Tech and IT Operations – NOC - Europe /
Full-time /
Hybrid
Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About Trustly
At Trustly, we’re passionate about simplifying the way people transfer, pay, and get refunded online. Our payment solutions serve merchants in various industries. This includes E-com, Financial Services, Gaming and Travel – linking the world’s top brands with millions of consumers who expect security and convenience. Our people are from all corners of the globe, and this we’re proud of. We strongly believe that diversity is what helps us create solutions that are more inclusive. Making sure that we’re constantly innovating. Our fast-growing team is headquartered in Stockholm, Sweden, with additional offices across Europe and the Americas. Together, we are modernizing payments and the work you’ll do here will make a lasting impact.
About the NOC team
We are a strong 24/7/365 team for incident response and operational support located in Lisbon Portugal. The NOC team’s main focus is to monitor our services and act upon incidents in all of Trustly’s services to minimize the impact for our customers.
About the role
As a NOC Operator, you play a crucial role in ensuring the smooth functioning and reliability of our products and services. Operating within our dynamic and fast-paced environment, you will be responsible for monitoring, maintaining, and troubleshooting to minimize downtime and maximize efficiency. Your expertise and your proactive approach to problem-solving will be essential in maintaining the high standards of service our customers expect.
What you’ll do
- You will work to ensure functionality and quality in our products, this means keeping track of, and solving issues with everything from API disruptions and transaction failures to unsettled deposits
- You will work with detecting potential problems and solving them, implementing remedies, using workarounds or escalating to another team if the problem should prove out of scope for the team.
- You will work on a 24/7 schedule
Who you are
- Eager to learn, curious, service-oriented and you love troubleshooting!
- Team player who likes to take responsibility and who contributes to the team’s efficiency by making things smarter/faster/better
- We attach great importance to personal qualities and see that you are a person with a good communicative ability who can connect theory with practice
- Analytically inclined and you like to share information and conclusions with others
- Fluent in English, both verbally and in writing
Kindly submit your application and CV in English.
We are looking for someone who is not afraid of voicing and acting on new ideas and values good communication with internal and/or external stakeholders. If you are passionate about working with different areas across the organization, then this would be an interesting role for you.
Apply now, we would love to talk to you!
Are you someone who voices new ideas and acts on them? Do you value great communication with all stakeholders? We are looking to strengthen the team with dedicated, highly motivated people who thrive in working with different areas across the organisation.
If you feel that your skill set and personality compliments the criteria above, please apply now.
