Workplace Experience Coordinator (1 Year Fixed-Term Contract)
London, United Kingdom
Operations - Europe – Workplace Experience - Europe /
Contract /
On-site
Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About Workplace Experience at Trustly
Our Workplace plays a large part in making Trustly such a great place to work. We always strive to create a positive and professional atmosphere across all of our offices, both for our colleagues and guests. While the Workplace Director is based in Stockholm, members of the team are spread across our European offices. We are a small but fun team that values details and knows how to leave a lasting impression.
About the role
In this role, you will be responsible for ensuring great service to all our guests, as well as our employees. Our Workplace Experience team plays a vital role in making Trustly a great place to work and maintaining our great culture, and the Workplace Coordinator will take initiative in these areas.
Please note: This is a fixed-term contract for 1 year.
What you'll do
- Welcome all visitors and act as the first point of contact at reception
- Build strong working relationships with the building’s main reception and management team
- Collaborate with the Workplace Experience Team across Trustly sites and join weekly check-ins
- Act as a go-to for general team support and help foster a warm, collaborative office culture
- Coordinate and set up meeting rooms, including refreshments, AV, and room layouts
- Troubleshoot and resolve basic IT issues; serve as first contact for tech and connectivity problems
- Support new starter onboarding: access passes, welcome packs, IT coordination, and orientation
- Assist with invoicing, expense tracking, and liaising with the finance team
- Maintain confidentiality and uphold company values and culture
- Ensure compliance with health and safety protocols, office policies, and maintain documentation
- Be willing to act as a trained first aider and fire marshal (training provided if needed)
- Keep the office tidy and stocked with supplies, adjusting based on weekly attendance
- Prepare for monthly company-wide meetings, ensuring all technical aspects are in place
Who you are
- You have at least 3 years of experience in office management, coordination, or reception
- A natural service-minded professional who always aims to exceed expectations
- A strong coordinator with great attention to detail
- Creative, hands-on, and eager to take initiative
- A motivating presence who leads by example
- Likely from a hospitality background, or similar service-focused environment, with a strong instinct for delivering exceptional experiences and a passion for making things happen
Our Fantastic Benefits
🌴 20 to 30 days of holiday (depending on location) to support a healthy work-life balance
🥳 Monthly team outing allowance to enjoy social events with your colleagues
👶 Parental leave top-up additional support for new parents
☕ On-site perks to make your workday smoother
💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
