NOC Operator
Lisbon, Portugal (EU)
Product & Tech - Europe – Tech Foundation - Europe /
Full-time /
Hybrid
Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About the NOC team
We are a strong 24/7/365 team for incident response and operational support located in Lisbon Portugal. The NOC team’s main focus is to monitor our services and act upon incidents in all of Trustly’s services to minimize the impact for our customers.
About the role
As a NOC Operator, you play a crucial role in ensuring the smooth functioning and reliability of our products and services. Operating within our dynamic and fast-paced environment, you will be responsible for monitoring, maintaining, and troubleshooting to minimize downtime and maximize efficiency. Your expertise and your proactive approach to problem-solving will be essential in maintaining the high standards of service our customers expect.
What you'll do
- Work to ensure the functionality and quality of our products, which means keeping track of and resolving issues, including API disruptions, transaction failures, and unsettled deposits
- Detect, analyze, and resolve potential problems using monitoring graphs, tools, and logs to identify abnormalities in system performance or errors
- Implement effective remedies for identified issues, whether through direct fixes, workarounds, or escalating complex problems to the appropriate teams or departments
- Provide support for incident response, including identifying issues in real time, mitigating risks, and ensuring seamless recovery
- Optimize the use of existing tools to enhance monitoring and troubleshooting processes, continuously identifying opportunities to improve internal workflows and streamline operations for greater efficiency
- Utilize your strong SQL knowledge to write and optimize queries
- Work on a 24/7 schedule
Who you are
- Eager to learn and naturally curious
- Service-oriented with a passion for troubleshooting
- Strong team player who takes ownership and drives efficiency through smarter, faster, and better ways of working
- Excellent communication skills with the ability to connect theory to practical application
- Analytical mindset with a collaborative approach to sharing insights and conclusions
- Quick-thinking and capable of delivering fast solutions under pressure
- Proactive problem-solver, essential for maintaining high service standards
- Fluent in English with strong written and verbal communication
Our Fantastic Benefits
🌴 20 to 25 days of holiday (depending on location) to support a healthy work-life balance
🥳 Monthly team outing allowance to enjoy social events with your colleagues
☕ Office perks such as refreshments (coffee, sodas etc.), breakfast, fruit and snacks
🍴 Meal card to enjoy a daily lunch allowance to make your workdays even more convenient
💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
