Head of Internal Communications
London, United Kingdom
People & Culture - Europe – Business Partner - Europe /
Full-time /
Hybrid
Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About the People Enablement team
People & Culture is a fundamental part of Trustly. Our People Enablement team blends a multitude of skills within organisational development, strategic empowerment of our leaders, HR operations, internal communication & culture, employee branding, people enablement/engagement initiatives and total rewards. The team’s vision is to unite and empower passionate people and to bring inspiration and energy into everyday work life, while our mission is to form a resilient and agile organization.
About the role
As part of the People Enablement team at Trustly, you will drive internal communication and engagement initiatives to strengthen our company culture, transparency, and alignment. You’ll work closely with our Executive team, leaders and teams to ensure employees stay informed, engaged, and connected to Trustly’s vision and values and you will report directly to the Chief Financial Officer.
Your work will focus on shaping and delivering key internal communications, including organizational change messaging, engagement initiatives, leadership updates, and employer branding efforts. You’ll also establish and refine internal communication channels and ways of working that enhance collaboration and information flow across the company.
We are looking for someone who is proactive, strategic, and passionate about fostering a strong company culture through impactful communication. If you thrive in a fast-paced environment and enjoy driving engagement, transparency, and alignment, this role is for you. The position is based in London, supporting Trustly’s operations across the UK & Europe.
What you'll do
- Drive internal communications by crafting and delivering clear, engaging messaging on company updates, organizational changes, and key initiatives
- Develop and implement communication strategies that enhance transparency, alignment, and employee engagement across Trustly
- Support leadership communications by partnering with senior leaders to shape and refine messaging for company-wide updates, change initiatives, organizational updates & changes, and cultural programs
- Strengthen internal ways of working by optimizing communication channels, improving information flow, and driving initiatives that foster collaborationLead employer branding efforts in partnership with Talent Acquisition to enhance Trustly’s reputation as an employer of choice
- Measure impact by using employee insights and communication analytics to refine strategies and improve engagement
- Champion Trustly’s culture by driving initiatives that reinforce company values, employee experience, and a strong sense of belonging
Who you are
- A proactive and strategic communicator with 5+ years of experience in internal communications, employee engagement, or employer branding within fast-paced, growing organizations
- A strong storyteller with excellent writing and messaging skills, able to craft clear, compelling communications that resonate across all levels of the organization
- A self-driven coworker and doer who can independently own and drive the internal communication and engagement agenda, setting a clear roadmap based on business needs and priorities
- Experienced in leading large-scale projects, from strategy to execution, ensuring communication initiatives are impactful and aligned with company goals
- A relationship builder who collaborates effectively with leaders, teams, and cross-functional stakeholders to align communication efforts with business objectives
- Change-resilient and adaptable, embracing transformation and proactively shaping communication strategies that help employees navigate and adopt change
- Passionate about embedding change into company culture, ensuring that messaging reinforces adaptability as a core company value
- A solution-oriented thinker who anticipates challenges, finds creative ways to engage employees, and drives transparency across the company
- Highly organized and detail-oriented, capable of managing multiple initiatives simultaneously while ensuring consistency and impact
Our Fantastic Benefits
🌴 20 to 30 days of holiday (depending on location) to support a healthy work-life balance
🥳 Monthly team outing allowance to enjoy social events with your colleagues
👶 Parental leave top-up additional support for new parents
🥐 Daily breakfast and on-site perks to make your workday smoother
💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
