Customer Success Analyst

San Carlos, CA or Remote, United States /
Go to Market, Commercial, Sales – Customer Success - Americas /
/ Remote
Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network.

Our digital account-to-account platform redefines the speed, simplicity and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app – no credit card numbers or separate account setup necessary. 

With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more!  Across the U.S., we have embraced a work from anywhere policy throughout the continental US.

It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in  an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!

Trustly is looking for a Customer Success Market Analyst - Gaming to deeply research, understand, and provide insights into the iGaming and Sports Betting markets in the United States. The Customer Success team plays an integral role in Trustly’s growth, leading the post sale process to ensure merchant satisfaction and consumer adoption of Trustly products and services. Specifically, the CSMA is a key intelligence source that helps to identify trends in the marketplace, tracks legislative changes, and fully understands each gaming operator’s promotions, strategies, and their utilization of the Trustly product.

The CSMA role is a crucial part of our strategy and execution, as we look to extend our market intelligence and expertise to deliver world class solutions for the Sports Betting and iGaming verticals.


    • Become an expert with the sports books and iGaming platforms for the top 10 operators.
    • Study the gaming industry and evaluate quantitative and qualitative information from a myriad of sources, including sports websites, data aggregators, news sites, and the sports books themselves.
    • Assemble data using Excel and data science cleaning and aggregation tools to provide insights weekly to Customer Success Managers and other Trustly stakeholders.
    • Enhance existing forecasting models that are developed and managed by our FP&A team.
    • Compare industry data with Trustly actual data to evaluate opportunities for improvement and/or expansion.
    • Perform deep data analysis, and translate your findings into senior leader level presentations.
    • Become an expert on Trustly’s payments and data solutions.
    • Anticipated travel of 25-35%.


    • College degree in data analytics or similar field, or equivalent experience with technical certifications.
    • Passion for all things sports related, particularly sports betting and iGaming.
    • Active sports betting experience using multiple platforms (FanDuel, Draftkings, etc.).
    • Ability to successfully manage multiple interactions, at all levels with high quality and grace under pressure.
    • Extremely data driven; ability to understand data sets and leverage this data to drive customer outcomes and adoption.
    • Excellent collaborator with the skills needed to engage across multiple teams.
    • Comfortable creating presentations and delivering them to senior executives. 
    • Intellectual curiosity, an analytical mindset, and accompanying skills with MS Excel, Data analysis tools like QuickSite and Tableau, Powerpoint, and Google Suite to generate deliverables. 
    • Proven success working in a fast-paced, dynamic and rapidly changing startup environment.

    • #LI-Remote
$75,000 - $85,000 a year
SALARY RANGE: $75,000 - $85,000

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.

At Trustly, you get the opportunity to work on challenging issues and projects with leading FinTech professionals in an innovative and truly inspiring atmosphere. We have a commitment to constantly develop and improve, so you can expect to grow on a professional and personal level in a stimulating environment.

We have a culturally diverse team that spans from Silicon Valley and across the U.S., Canada, Brazil, and Europe with an enthusiasm for remote-first work and the flexibility to balance professional and personal life. Our environment is open and inclusive and we strive to provide employees with a deep sense of belonging while fostering teamwork and having fun.

Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- Flexible spending accounts for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees only and exclude temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.  All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.