Senior Global Account Manager

Germany (Remote)
Account Management /
Permanent - Full Time /
TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services.
The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.
TrustYou's Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.
TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou

We trust you make an impact! 

At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy! 

Senior Global Account Manager (all genders)
Location of the role: Germany (Remote)
As a Senior Global Account Manager you will be responsible for building and maintaining relationships with our global accounts on a global scale, and discussing TrustYou's products in relation to the needs of the client's organization.
Our ideal candidate is a smart and innovative person who will have a proven track record of building successful client relationships, excellent communication skills, strategic thinking, problem solving skills and excellent negotiation skills. You bring a desire to be part of a fast-paced, highly collaborative team, and an ability to bring forth and execute creative and innovative ideas.

In your role, you will make an impact by…..

    • Using your expert knowledge, you will strategically develop our global accounts , increasing the total revenue of the account and strategically identify new revenue streams
    • Working closely with the commercial and technical project team members,  business developers & account managers  to derive global account strategies and sell our entire portfolio of products across our global accounts
    • Identifying business value, map it closely to customers goals and influence its delivery in any form (project, sale, pilot, POC etc) internally and externally
    • Driving and executing delivery for RFI and RFP until decision while making sure all deliverables arrive in good order, on time, and fulfill customers’ requirements.

You are a perfect fit, if you have…

    • Proven experience in global/strategic account management or senior sales roles;
    • Experience selling both product and services business solutions in a tech start- up environment;
    • Interest in market research/trends to derive useful insights from data as well as capability to present online and onsite/to draft proposals and articulate messages in a clear way;
    • Ability to think strategically and execute methodically;
    • Ability to navigate complex, multi-stakeholder sales & project management processes;
    • Ability to use a range of approaches and strategies to build a stronger negotiation base and form sustainable long-term relationships;
    • Experience managing relationships across multiple geographies;
    • A high-energy and are a team player who is a fast learner and is at ease with technology;
    • Strong interpersonal and negotiation skills;
    • Proficiency in CRM and Project Management;
    • Excellent written and verbal communication skills;
    • Business Fluency in spoken and written English

You are ideally… (not mandatory)

    • Someone with additional Language Skills: German and French;
    • Having CRM experience SalesForce, HubSpot, ChargeBee;

And most importantly, what's in it for you...

    • Working in a global, divers, and collaborative team 
    • Flexible working hours allowing you the freedom to shape your work-life
    • Remote-friendly environment and budget for home office equipment 
    • On-going career development, training, and coaching
    • Six days for learning & development 
    • Experience your favorite travel adventure by using a bonus vacation day 
    • Celebrate in style at our team events (in-person and virtually) 
    • Social benefits and perks based on location 
Why TrustYou?

Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.