Senior Sales Director - EMEA
Germany (Remote)
Business Development /
Permanent - Full Time /
Remote
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 150 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Senior Sales Director - EMEA (all genders)
Location of the role: Germany (Remote)
As Senior Sales Director, you will be responsible for driving growth and developing new business opportunities by selling our outstanding solutions in relevant markets.
In your role, you will make an impact by…..
- Active sales of TrustYou’s Customer Experience Platform, Customer Data Platform, and all other solutions to major hotel chains within the allocated territory via phone, webinars, and in-person meetings.
- Building and maintaining strong, long-lasting customer relationships with Enterprise Clients.
- Conducting detailed market research to identify sales opportunities.
- Developing activities and strategies on how to engage with key chains and stakeholders of the industry, to support TrustYou’s visibility in the market also for our new innovative solutions such as Customer Data Platform and AI agents.
- Building and maintaining a healthy pipeline in our CRM (Salesforce) making sure to achieve your quarterly goals and to provide a solid understanding for forecasting purposes.
- Negotiating contracts and closing agreements to maximize profits while ensuring clients’ needs are met.
- Reporting key results and business forecasts to senior management, providing insights that help in strategic decision making.
- Collaborating with the marketing team to develop materials and campaigns that support sales initiatives.
- Visiting Trade Shows and participating in industry events.
- Encouraging innovation in business practices and technologies.
You are a perfect fit, if you have.....
- Bachelor’s Degree in Hospitality
- Minimum of 05 years of experience in the SaaS industry within Hospitality/Tourism industry
- Strong sales mindset with affinity to software
- Excellent written and verbal communication skills
- Fluency in German (min C1) + English + language skills in spoken and written -any other language is welcome
- The personal qualities of a winner (as part of the team) – self-belief, energetic, persistence, confident decision maker
You are ideally someone who….
- Have strong understanding of enterprise service solutions, including CRS, CRM, CDP or RMS systems.
- Have proven experience in selling Customer Data Platforms or CRM.
- Is adaptable and able to manage change in a dynamic environment.
- Is client-focused with a strong commitment to delivering value .
And most importantly, what's in it for you...
- Working in a global, diverse, and collaborative team
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment
- On-going career development, training, and coaching
- Six days for learning & development
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
