Senior Consultant Enterprise (EMEA)
Germany (Remote)
Key Account Management /
Permanent - Full Time /
Remote
TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services. The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.
TrustYou's Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.
TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou at www.trustyou.com
We trust you make an impact!
At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy!
Position: Senior Consultant Enterprise (EMEA)
Location of the role: Germany (Remote)
As a Senior Consultant Enterprise, you will be responsible for the initial onboarding to ongoing adoption, by assisting customers throughout their lifecycle, helping them unlock the most value from our products and services. Our ideal candidate is a smart and innovative person who understand the client goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face.
In your role, you will make an impact by…..
- (Client) Engagement & Relationship Management
- Partnering closely with Sales and Account Management Leadership teams to understand business requirements and challenges of enterprise clients and prospects.
- Building and maintaining strong relationships with internal and external key stakeholders.
- Acting as a trusted advisor, providing guidance, recommendations and strategies to accelerate growth.
- Data Analysis, Solution Design & Implementation
- Analyzing data to find ways for improvement and transform data into actionable insights
- Synthesize clear takeaways from complex information into clear takeaways and recommendations using both qualitative and quantitative methods.
- Defining, owning, delivering and evolving an innovative consulting concept tailored to client needs.
- Developing effective materials that are appropriate to the audience and encourage key concepts and best practices. (Case Studies/ Best Practices)
- Coordinating with internal teams and external partners to ensure successful delivery.
- Project Management
- Managing multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
- Monitoring project progress, identifying potential risks, and implementing mitigation strategies.
- Technical Expertise & Continuous Improvement
- Staying current with the latest trends and technologies in enterprise services/ consulting.
- Analyzing client feedback and project outcomes to identify high impact areas for improvement and to maximize value and growth
- Collaborating with product development teams to enhance service offerings.
- Contributing to the development of best practices and methodologies within the company.
You are a perfect fit, if you have…
- Bachelor’s degree in Business, Sales, Marketing, Information Technology, or a related field. A Master’s degree is a plus.
- Minimum of 5-8 years of experience in enterprise service/ management consulting, technical account management, Customer Experience and Customer Success area, Sales/ Business Development in a B2B environment
- Strong understanding of enterprise service solutions, including CRS, CRM, CDP or RMS systems.
- Proven experience in managing and delivering complex enterprise projects.
- Experience working with enterprise-level clients across the hospitality industry or similar industries, primarily in subscription- based biz models.
- Experience with data analysis & visualization and making data driven business recommendations/ decisions.
- Track record of success in building customer relationships at multiple levels of the organization of Enterprise Clients.
- Proven experience leveraging industry best practices, program operationalization, and insight driven suggestions to mature Customer facing programs.
- Excellent communication and presentation skills in English (written and verbal; other languages are a plus), with the ability to convey complex concepts to non-technical audiences.
You are ideally someone who….
- Has Project Management Certification.
- Has experience selling both product and services business solutions in a tech start- up environment.
- Is Flexible and adaptable - You enjoy working in a fast pace, high growth environment
And most importantly, what's in it for you...
- Working in a global, diverse, and collaborative team
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment and budget for home office equipment
- On-going career development, training, and coaching
- Six days for learning & development
- Experience your favorite travel adventure by using a bonus vacation day
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location
Why TrustYou?
Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive
environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
