Key Account Executive

Key Account Management /
Permanent - Full Time
/ Remote
Location of the role: Germany (remote)

Imagine a workplace that allows you to own your own product and where your ideas will be heard and implemented. Imagine an environment where your performance makes a difference, not just within the company itself but for billions of travelers worldwide! That place is TrustYou. 

We are looking for travel-lovers, innovators, and genuinely amazing people who can help us in our mission to make guest communication and feedback simpler and more productive.

As a Key Account Executive at TrustYou, you will be located in Germany and work remotely with our International Key Account Management Team. You will be responsible for building and maintaining successful relationships with smaller hotel chains, mainly in the German-speaking markets. You will closely collaborate with our powerful Key account Management team in EMEA and internal stakeholders from various departments.

Because customer excellence is a unique selling proposition for us and we are well known for it, we expect strong customer orientation and the willingness to outperform.

Want to learn more?

In your role, you are empowered to…

    • Build and maintain successful relationships with our clients
    • Introduce new products and solutions to customers and lead the sales process
    • Work with customer to understand needs and requirements for rollout and on-boarding
    • Develop the product usage strategy in close cooperation with the customer
    • Conduct presentations and trainings and consult customers on best practices
    • Participate in regular client meetings and conduct performance evaluations
    • Attend trade shows and hospitality related events

You are a perfect fit, if you…

    • Hold a Apprenticeship (Ausbildung) degree in hotel management
    • Have experience in Hospitality/Travel Industry 
    • Have a strong interest in software products and hospitality industry
    • Convince us with excellent verbal and written communication skills
    • Are passionate for quality and customer excellence
    • Demonstrate strong work-ethic and hands-on mentality 
    • Are fluent in both German and English
    • Are a true team player

You are ideally…

    • Someone who already has some SAAS experience
    • Familiar with SalesForce 
    • Someone who can speak an additional language apart from German and English
    • Someone who possess hunting and farming genes 
    • Motivated in a fast-moving environment and love challenges!

And most importantly, what's in it for you...

    • Working in a global, highly-motivated and collaborative team 
    • Flexible working hours allowing you the freedom to shape your work-life-balance
    • Remote-friendly environment and budget for home office equipment 
    • On-going career development, training and coaching
    • 12 days/year for learning & development
    • Experience your favorite travel adventure by using a bonus vacation day 
    • Celebrate in style at our team events (in-person and virtually)
    • Social benefits and perks based on location 
About TrustYou:

The TrustYou Guest Experience Platform is used by more than 50,000 hotels worldwide to consolidate and analyze guest feedback, as well as provide real-time communication, allowing guests to message the hotel reception while they’re at the hotel.  Within one tool, hotels get an overview of all reviews from platforms like and Google and are able to improve the hotel experience for their guests. Our semantically analyzed data is also used by big tech companies like Google, Bing, and to serve curated feedback data to billions of worldwide travelers.

Why TrustYou?
At TrustYou our values shape our working environment, our team, our business relationships to enable companies with the power to listen. We strive for customer excellence and live and breathe an open feedback culture. Our team is our most important asset and our teamwork and collaboration bring best results. We test, we learn, we improve. Every team member has a unique voice that is heard and contributes to TrustYou's success.

Working at TrustYou means you’re working in a fast-paced and international environment, where innovation is at the forefront, the people are passionate, and collaboration and working together towards achieving common goals is commonplace.

For more information about Life at TrustYou check out our LinkedIn Life Section.

Ps.TrustYou is an equal opportunity workplace. We celebrate diversity and we are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.