Marketing Manager

Marketing /
Permanent - Full Time /
TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services.

The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.

TrustYou's Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.

TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou at

We trust you make an impact! 

At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact.

Join us in our mission to help make guests happy! 

Marketing Manager (all genders): 
Location of the role: Tokyo, Japan

As a Marketing Manager, you will be based in Tokyo Japan and be part of our international Marketing Team. As our ideal candidate, you are passionate about all aspects of marketing, with a special affinity for digital marketing. You will convince us with your creativity, clarity of communication, project management skills and intrinsic motivation. In addition, you will also support the Japanese Sales team by producing relevant materials (Press releases, news letters to the existing clients etc) that create improved conversion on new business opportunities and develop and implement marketing strategies to facilitate user product adoption, usage, and contract renewal.

In your role, you will make an impact by…..

    • Product Positioning, Messaging & Advocacy: Develop unique value propositions, business narratives, and messaging for each product or product category and be customer facing in advocating the value of our products.
    • Go-to-Market (GTM) Strategy: Work closely across team Japan (managing Director, the sales teams and the global marketing to define and lead the strategy for launching new products and features to the market via data research and customer discovery.
    • Content Management & Creation: Collaborate with the content team and through individual effort to develop product-related content such as case studies, videos, website copy, webinars, blog, press releases, newsletters, SNS and TrustYou interview posts.
    • Demand Generation: Collaborate with the marketing team and team Japan to design and implement effective lead generation campaigns (including trade shows).
    • Customer Insight: Gather customer feedback to inform product refinements and ongoing marketing efforts.
    • Market Intelligence: Be the expert on our buyers, understanding how they buy and their buying criteria. Monitor competitive products and maintain a detailed competitive analysis.

You are a perfect fit, if you have…

    • Bachelor's degree in Marketing, Business, or related field.
    • Minimum of 3-5 years of B2B SaaS product marketing experience.
    • Proven ability to develop effective product messaging and positioning.
    • Proven ability to conduct & manage digital marketing.
    • Excellent written and verbal communication skills in both English and Japanese.
    • Strong analytical and project management skills.
    • Enjoy working in a fast-paced environment managing multiple projects at once.

Nice to haves....

    • MBA or advanced marketing degree.
    • Experience in the travel/hospitality technology industry or a similar product category.
    • Content Marketing Skills (SEO) a plus.
    • Familiarity with marketing automation tools and analytics platforms.
    • Business Intelligence tooling (Tableau or similar) experience a plus.
    • Salesforce (or similar CRM tool) experience a plus.

And most importantly, what's in it for you...

    • Working in a global, divers, and collaborative team 
    • Flexible working hours allowing you the freedom to shape your work-life
    • Remote-friendly environment and budget for home office equipment 
    • On-going career development, training, and coaching
    • Six days for learning & development 
    • Experience your favorite travel adventure by using a bonus vacation day 
    • Celebrate in style at our team events (in-person and virtually) 
    • Social benefits and perks based on location 
Why TrustYou?
Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.

P.S. TrustYou is an equal-opportunity workplace.

We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.