Scaled Customer Success Manager
Remote
Customer Success /
Remote
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Resume/CV
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GitHub URL
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Please answer the following questions in addition to your CV:
Please outline 3-5 steps you would take if a customer or client reached out indicating that there was an issue with the service you are providing.
You are tasked with growing and retaining 100 small Truv customers this quarter. Explain how you might generate a plan to achieve that goal.
Indicate which system(s) you have experience working with as a user, administrator or integration.
ICE Encompass LOS
Dark Matter Technologies Empower LOS
Other Mortgage Loan Origination System (e.g. Byte, MeridianLink, etc.)
Mortgage Point-of-Sale (e.g. Blend, nCino Mortgage Suite (SimpleNexus), etc.)
Verification of Income and Employment (VOIE) services
None of the above
Indicate whether you have had experience with an early stage startup previously.
Yes
No
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