Technical Writer

Hyderabad
External Teams – Copywriting /
Contract Full time /
On-site
Role Objective:

To develop, manage, and maintain high-quality technical documentation and multimedia content that effectively communicates complex information in a clear, concise, and user-friendly manner. The Technical Writer collaborates with cross-functional teams to ensure accurate and engaging content that supports training, operations, and product understanding.

Responsibilities:

    • Write, publish and maintain high-quality content e.g. documents/manuals, presentations, help center and print publishing content. This includes written documents, help center articles, videos and graphical content (diagrams, flow charts, and logos)
    • Manage creation, production, publishing and proof-reading of documents or training content
    • Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements
    • Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/site/presentation
    • Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding
    • Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages
    • Improve the depth and quality of the documentation based on feedback from internal and external customers
    • Translate complex product information into simple and easy to understand formats
    • Research, organize and write effective instructional text and scripts for audio/video clips
    • Keep the supervisor apprised of status and escalate any issues in a proactive manner that affects timeliness or scope of the assigned work
    • Identify user needs, use cases and metrics to focus priorities
    • Audit existing documentation against current processes and make revisions appropriately

Key skills:

    • Experience in technical writing and documentation
    • Basic understanding of HTML
    • High school or equivalent
    • Must have exposure to content creation & authoring tools e.g. MS suite, Google suite, Captivate etc.
    • Tech savvy and should be abreast with industry trends/best practices pertaining to content management
    • Excellent interpersonal and communication skills with the ability to operate and communicate effectively with Global teams across all levels of the business.
    • Comfortable with a rapidly-changing environment
    • Strong problem-solving skills and excellent attention to detail
    • Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving