Consultant - NICE CXone

India: Hyderabad
NICE – Delivery /
Full-Time /
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Consultant, Technology Consulting, NICE CXone
Role Responsibilities:
The NICE CXone Consultant, Technology Consulting is responsible for the development, testing and delivery of the NICE CXone software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE CXone software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include the development of the NICE CXone product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
·         Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
·         Exercises wide latitude in determining objectives and approaches to engagements.
·         Works on issues for development and future concepts.
·         Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
·         Contact Center as a Service (CCaaS) software management and domain experience.
·         NICE CXone and CXone Studio Experience
·         Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
·         Code and test projects.
·         Deliver high-quality software on time.
·         Attend meetings and training as required.
·         Work with system analysis and project management for the successful completion of a project.
·         1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
Experience & Qualifications: 
·         Bachelor’s degree in computer science, IT, or engineering preferred.
·         3 or more years’ experience in NICE CXone and UC environments.
·         1 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
·         Experience with enterprise level CCaaS architecture for complex business needs.
·         Network infrastructure experience.
·         Team Player
·         Desire to work in a fast-paced environment.